Senior Fraud & Risk Ops Analyst

1 month ago
Full-time
Senior
Data Science and Analytics
Trustly

Trustly

Trustly specializes in developing and providing online payment solutions that leverage Open Banking technology to enhance payment processes, reduce costs, and streamline financial services for consumers, merchants, and banks.

Diversified Financial Services
251-1K
Founded 2008

Description

  • Proactively analyze data to identify trends and produce recommendations that support business goals.
  • Conduct detailed investigations into potential fraud at the account and transaction level.
  • Document investigation results clearly and take appropriate action based on findings.
  • Review transaction monitoring and account-level reporting for linked accounts or users creating similar fraud risks.
  • Identify trends that support detection model adjustments, rule tuning, and operational efficiency improvements.
  • Summarize findings and recommendations for data scientists and engineering teams.
  • Serve as the primary point of contact for internal and external risk inquiries from customer and merchant support teams.
  • Adjust account and user risk settings according to policy guidelines.
  • Document risk management policies, procedures, and systems.
  • Create and maintain reporting on risk metrics and key performance indicators.
  • Partner with the analytics team to build data visualizations and reporting for the risk team.
  • Generate ideas for continuous improvement of risk systems, processes, and procedures.

Requirements

  • Experience in fraud or risk within the financial services industry, preferably in payments or remittances.
  • Familiarity with fraud types such as account takeover, stolen financials, friendly fraud, and identity theft.
  • Strong investigative skills and pattern recognition ability.
  • Ability to assess risk decisions with a balanced view of customer impact.
  • Intermediate to advanced SQL skills.
  • Experience creating playbooks and policy documentation for operational processes.
  • Advanced Microsoft Office or GSuite skills, especially GSheets/Excel.
  • Fluency in English.
  • Experience in the payments industry is preferred.
  • Experience in remittances is preferred.

Benefits

  • Bradesco health and dental plan for you and your dependents with no co-payment.
  • Life insurance with differentiated coverage.
  • Meal voucher and supermarket voucher.
  • Home office allowance.
  • Access to Wellhub for fitness spaces and online classes.
  • Trustly Club discounts at educational institutions and partner stores.
  • Monthly happy hours and an English program with online group classes.
  • Extended maternity and paternity leave, birthday off, flexible hours, and remote-first work from anywhere in Brazil.
  • Apple equipment and a welcome kit, with equipment purchasable by the employee under internal criteria.
  • Referral program with a reward for successful hires.

Interested in this position?

Apply directly on the company website

Apply Now

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