Deliverability Specialist (Messaging Channels: Email & SMS)

4 weeks, 1 day ago
Full-time
Junior
Data Science and Analytics
TrueML

TrueML

TrueML develops innovative financial technology solutions that enhance customer experience and aim to improve the financial health of consumers by addressing their unique needs and preferences.

Internet Software & Services
51-250
Founded 2013

Description

  • Serve as the day-to-day operational point of contact for clients and internal stakeholders.
  • Manage routine communications, status updates, follow-ups, and request tracking.
  • Support email account setup, implementation, onboarding, and routine account operations.
  • Monitor email performance and deliverability indicators and escalate anomalies as needed.
  • Support SMS onboarding, integrations, application setup, and stakeholder coordination.
  • Monitor daily SMS performance and data quality.
  • Review daily analytics across Email and SMS, prepare recurring reports, and summarize findings.
  • Maintain SOPs, runbooks, onboarding checklists, and client-specific operational documentation.
  • Own intake, triage, and tracking for routine tickets and incident coordination.
  • Provide backup coverage for routine operational tasks across Email and SMS during absences or workload spikes.

Requirements

  • 1–3 years of experience in operations, client support, campaign/channel management, or a related coordination role.
  • Ability to manage multiple concurrent requests with strong attention to detail.
  • Comfort working with performance dashboards and reporting to identify trends and anomalies.
  • Familiarity with email deliverability concepts such as bounce rates, complaints, and domain/IP reputation, or willingness to learn.
  • Exposure to SMS compliance and setup requirements such as 10DLC and Short Code registration, or willingness to learn.
  • Experience with or ability to quickly learn ESPs, CPaaS platforms such as Twilio, or marketing operations tools.
  • Strong written and verbal communication skills for client and internal stakeholder interaction.
  • Comfort operating under senior guidance while building toward independent ownership.
  • Working knowledge of SQL and Python for basic data exploration and automation.
  • Ability to work remotely with flexibility outside standard business hours and occasional travel as needed.

Benefits

  • Flexible vacation.
  • Medical, dental, and vision insurance.
  • Traditional and Roth retirement savings options.
  • Company-paid disability and life insurance.
  • Flexible Spending Account and Limited FSA options.
  • Family-friendly parental leave, volunteer time off, and voting time off.
  • On-demand wellness platform access for you and 5 friends or family members.
  • PerkSpot discount program with 900+ merchants nationwide.

Interested in this position?

Apply directly on the company website

Apply Now

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