Associate Client Manager

3 weeks ago
Full-time
Entry Level
Customer and Technical Support
TrueML

TrueML

TrueML develops innovative financial technology solutions that enhance customer experience and aim to improve the financial health of consumers by addressing their unique needs and preferences.

Internet Software & Services
51-250
Founded 2013

Description

  • Manage a portfolio of primarily passive clients and support consistent service delivery and client satisfaction.
  • Assist Client Managers with daily portfolio operations, performance tracking, and documentation.
  • Prepare routine reports, dashboards, and meeting materials while maintaining data accuracy.
  • Serve as the initial contact for routine client inquiries and help troubleshoot issues.
  • Collaborate with internal support teams to process requests and deliver quality client outcomes.
  • Participate in training, mentorship, and self-directed learning on debt collection, products, and client strategy.

Requirements

  • Bachelor’s degree or equivalent relevant experience.
  • Entry-level experience in client success, customer support, operations, or a related field.
  • Experience with debt collections or default management.
  • Strong organizational skills and attention to detail, particularly in data entry and reporting.
  • Strong written and verbal communication skills.
  • Ability to learn complex software tools and internal platforms quickly.
  • Collaborative mindset and interest in progressing into an independent, client-facing role.
  • Ability to work primarily remotely with a reliable internet connection and professional work environment.
  • Flexibility to work outside standard business hours and travel occasionally for meetings, training, offsites, or global operations support.
  • Ability to protect confidential company, employee, customer, and business information.

Benefits

  • Flexible vacation.
  • Medical, dental, and vision insurance.
  • Traditional and Roth retirement savings options.
  • Company-paid disability and life insurance.
  • Flexible Spending Account and Limited FSA.
  • Family-friendly parental leave, volunteer time off, and voting time off.
  • On-demand wellness platform access for the employee and five friends or family members.
  • PerkSpot discounts at more than 900 merchants.

Interested in this position?

Apply directly on the company website

Apply Now

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