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Journeyman-NOC Administrator (R-00165)

1 day, 10 hours ago
Anywhere
Full-time
Junior
Network Engineer
DevOps and Infrastructure
Cisco Juniper
Apply Now
True Zero Technologies

True Zero Technologies

True Zero Technologies specializes in cybersecurity programs and software solutions, focusing on proactive defense and IT engineering services.

Internet Software & Services
11-50
Founded 2016
View All Jobs 22

Description

  • Monitor network infrastructure in real time to ensure availability, performance, and operational stability.
  • Identify, investigate, and troubleshoot network issues, outages, alerts, and performance degradations.
  • Use network management and monitoring tools to detect problems, assess impact, and support timely resolution.
  • Escalate incidents to engineering, infrastructure, security, or vendor support teams when needed.
  • Perform routine network maintenance tasks in accordance with established procedures.
  • Support approved network changes and ensure they are completed accurately and documented properly.
  • Document incidents, troubleshooting steps, resolutions, and follow-up actions clearly and accurately.
  • Maintain operational records to support reporting, trend analysis, and issue tracking.
  • Communicate network status, events, and resolution progress to technical and non-technical stakeholders.
  • Collaborate with IT and other operational teams to improve network performance, availability, resilience, and risk mitigation.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • Training or practical experience in network operations, network monitoring, and network troubleshooting.
  • Fundamental understanding of network management tools and technologies such as Cisco, Juniper, and SolarWinds.
  • Ability to monitor network environments, interpret alerts, troubleshoot issues, and support incident response.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively under pressure in a fast-paced operational environment.
  • Ability to communicate clearly with both technical and non-technical stakeholders.
  • Ability to accurately document incidents, changes, troubleshooting actions, and resolutions.
  • CCNA, CCNP, or other relevant network certifications are highly desirable.
  • Familiarity with ITIL practices is preferred.
  • Prior experience working in a NOC or similar operational environment is preferred.
  • Requires an Interim DoD Secret or comparable clearance.

Benefits

  • Competitive salary, paid twice per month.
  • Best-in-class medical coverage.
  • 100% of medical premiums covered by True Zero.
  • Company-wide new business incentive programs.
  • 3 weeks of PTO starting plus 11 paid holidays annually.
  • 401(k) program with 100% company match on the first 4%.
  • Monthly reimbursement for cell phone and home internet costs.
  • Paternity/maternity leave.
  • Investment in training and certifications.

Interested in this position?

Apply directly on the company website

Apply Now

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