Knowledge Content Associate

53 minutes ago
Full-time
Junior
Technical Writing and Documentation
Treatwell

Treatwell

Treatwell is the largest hair and beauty bookings website in Europe, offering over 10,000 treatments at 3000+ salons in 60+ cities. With a team of 500 people and 20,000 local partners, Treatwell provides a 24/7 platform for customers to easily search, ...

Diversified Consumer Services
251-1K
Founded 2008

Description

  • Create and update Help Center articles that are accurate, user-friendly, and engaging.
  • Collaborate with subject matter experts in Product, CX, Operations, and Localisation to gather information and validate details.
  • Translate technical information into clear, concise language for non-technical audiences.
  • Maintain brand tone of voice and ensure consistency in style, formatting, and structure across content.
  • Audit and refresh existing content to keep it current, relevant, and aligned with product changes.
  • Optimise articles for usability through clear structure, formatting, images, video, and links.
  • Support localisation by preparing content that is easy to translate and consistent across markets.
  • Use analytics and feedback to identify content gaps and improve article performance and customer experience.
  • Experiment with new content formats such as guides, visuals, step-by-step content, and interactive elements.
  • Work with AI and bot optimisation teams to ensure content is easy for both people and automation to use.

Requirements

  • Proven experience in content creation, writing, and refining content with a focus on clarity and quality.
  • High attention to detail, including spotting formatting issues, typos, and inconsistencies.
  • A creative mindset with a focus on improving Help Centers and customer and partner experience.
  • Experience multitasking across multiple requests and shifting priorities while meeting deadlines.
  • Results-driven approach with a strong focus on efficiency and quality.
  • Process-oriented, with the ability to follow instructions and consistently apply standards.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong collaboration skills and openness to feedback.
  • Proactive communication style, including asking questions and escalating issues when needed.
  • Fluent in English, written and spoken; other European languages are a plus.

Benefits

  • 28 days of holiday plus bank holidays.
  • Monthly €40 Treatwell vouchers.
  • Mental health support through a partnered provider.
  • Parental voucher.
  • Gym membership discount.
  • Equal opportunity employer commitment to diversity, inclusion, and equity.

Interested in this position?

Apply directly on the company website

Apply Now

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