Account Manager, Enterprise

1 month, 2 weeks ago
Full-time
Senior
Customer and Technical Support
Transform9

Transform9

Transform9 offers an automated voice bot virtual assistant designed for physician practices, enabling patients to engage in intelligent conversations using the existing practice phone number or website, without the need for additional apps or new phone...

Internet Software & Services
1-10
Founded 2019

Description

  • Own renewals and expansion for a portfolio of 5–10 enterprise platform accounts representing 30–50 practices.
  • Lead onboarding in partnership with implementation and drive fast time-to-value.
  • Run quarterly business reviews with practice leadership using operational and ROI metrics.
  • Monitor account health and intervene early when risk signals appear.
  • Identify and pursue expansion opportunities across new locations, specialties, and workflows.
  • Act as the client advocate inside Transform9 and the main point of contact when issues need resolution.
  • Channel structured client feedback to the product team.
  • Collaborate with internal teams to support adoption and account growth.

Requirements

  • 3+ years of experience in account management or customer success at a B2B SaaS company.
  • Comfort with data and the ability to build the usage and ROI story from platform metrics.
  • Strong executive-level communication skills and the ability to stay calm and structured during escalations.
  • Fluency with CRM and customer success tooling.
  • Experience serving healthcare providers is preferred.
  • Experience with land-and-expand account growth is preferred.
  • Ability to travel დაახლოებით 25% to client practices.
  • Based in the US for a remote role, or able to work hybrid from Birmingham, AL if local.

Benefits

  • Top-tier medical, dental, and vision coverage.
  • 401(k) retirement plan.
  • Paid time off plus company holidays.
  • Paid parental leave.
  • Remote work in the US with a hybrid option for Birmingham, AL candidates.
  • Opportunity to work with a fast-growing company in healthcare AI.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

AI Services Lead - Client Services

phData 251-1K IT Services

phData is hiring an AI Services Lead to own Anthropic-focused client engagements from activation through expansion, shaping AI transformation programs for enterprise customers.

AWS Azure dbt GCP Generative AI LLM Snowflake
4 hours, 5 minutes ago

Associate Account Manager

Buyers Edge Platform 251-1K IT Services

The Associate Account Manager at Buyer’s Edge Platform Fresh Division supports client onboarding, account maintenance, reporting, and issue resolution for fresh produce distribution clients in a remote role.

CRM Salesforce
4 hours, 5 minutes ago

Account Manager, Paid Social

DEPT® 1K-5K Media

DEPT® is seeking a Manager, Paid Social to lead client paid social campaigns and guide strategy, execution, and reporting for a portfolio of accounts.

Facebook Ads
4 hours, 20 minutes ago

Account Lead - Retail Search

DEPT® 1K-5K Media

DEPT® is hiring an Account Lead, Retail Search to lead paid search strategy and execution for an enterprise retail account across major retail media networks.

Google Ads
4 hours, 35 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers