Account Manager, Enterprise

1 month ago
Full-time
Senior
Customer and Technical Support
Transform9

Transform9

Transform9 offers an automated voice bot virtual assistant designed for physician practices, enabling patients to engage in intelligent conversations using the existing practice phone number or website, without the need for additional apps or new phone...

Internet Software & Services
1-10
Founded 2019

Description

  • Own renewals and expansion for a portfolio of 5–10 enterprise platform accounts representing 30–50 practices.
  • Lead onboarding in partnership with implementation and drive fast time-to-value.
  • Run quarterly business reviews with practice leadership using operational and ROI metrics.
  • Monitor account health and intervene early when risk signals appear.
  • Identify and pursue expansion opportunities across new locations, specialties, and workflows.
  • Act as the client advocate inside Transform9 and the main point of contact when issues need resolution.
  • Channel structured client feedback to the product team.
  • Collaborate with internal teams to support adoption and account growth.

Requirements

  • 3+ years of experience in account management or customer success at a B2B SaaS company.
  • Comfort with data and the ability to build the usage and ROI story from platform metrics.
  • Strong executive-level communication skills and the ability to stay calm and structured during escalations.
  • Fluency with CRM and customer success tooling.
  • Experience serving healthcare providers is preferred.
  • Experience with land-and-expand account growth is preferred.
  • Ability to travel დაახლოებით 25% to client practices.
  • Based in the US for a remote role, or able to work hybrid from Birmingham, AL if local.

Benefits

  • Top-tier medical, dental, and vision coverage.
  • 401(k) retirement plan.
  • Paid time off plus company holidays.
  • Paid parental leave.
  • Remote work in the US with a hybrid option for Birmingham, AL candidates.
  • Opportunity to work with a fast-growing company in healthcare AI.

Interested in this position?

Apply directly on the company website

Apply Now

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