Customer Service / Administrator - Remote

2 hours, 41 minutes ago
Full-time
Junior
Customer and Technical Support
Trade Prices Direct

Trade Prices Direct

Unlock trade price windows and doors. Unbeatable trade price PVC-u, Aluminium, Wood-Aluminium, and Wood window and door systems from Trade Prices Direct. At Trade Prices Direct, we're not just changing the game, we're revolutionising it.

building materials
1-10
Founded 2018

Description

  • Handle inbound customer inquiries by phone, email, and live chat and provide accurate assistance.
  • Maintain and update customer records in the CRM system with complete and accurate information.
  • Assist with processing orders and liaise between departments to support smooth order fulfillment.
  • Address customer complaints and escalate issues when needed to ensure timely resolution.
  • Work collaboratively with sales, surveyors, and installation teams to create a seamless customer experience.
  • Prepare reports and provide administrative support to the management team.
  • Manage scheduling and appointments as required.

Requirements

  • Proven experience in customer service or administrative roles.
  • Customer service experience: 2 years minimum (essential).
  • Strong verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and manage time effectively.
  • Comfortable using CRM systems and Microsoft Office Suite.
  • Problem-solving skills with a customer-centric approach.
  • Relevant qualifications in customer service or administration are advantageous.
  • Must be able to work remotely from home on a Monday to Friday schedule.

Benefits

  • £25,000 - £30,000 per year salary.
  • Pension plan.
  • Leave package.
  • Fully remote work from home.
  • Training and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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