Product Manager

3 weeks, 4 days ago
Full-time
Senior
Product Management
Town Web

Town Web

Town Web specializes in creating and hosting user-friendly websites tailored for small and medium-sized municipalities, enhancing the online presence and accessibility of local government information for residents across the United States.

IT Services
1-10
Founded 2007

Description

  • Conduct regular conversations with municipal and county clerks to understand their workflows, pain points, and current tools.
  • Observe sales calls to identify recurring objections, unmet needs, and the language customers use to describe their problems.
  • Work with support and client success teams to surface emerging issues and evolving customer needs.
  • Build and maintain a deep understanding of the competitive landscape and market gaps.
  • Identify unmet needs and help prioritize what to build, improve, or retire.
  • Evaluate opportunities for both incremental product improvements and entirely new tools.
  • Partner with marketing to develop messaging and copy based on customer language.
  • Train sales and client services teams on product capabilities so they can speak confidently about the product.
  • Work closely with engineering to translate customer insights into clear, prioritized requirements.

Requirements

  • Experience in product management, ideally in B2B SaaS or government/public sector software.
  • 5+ years of experience in a B2B SaaS product role, ideally in a market with complex buyers or regulated industries.
  • Exceptional customer empathy and strong interviewing skills for extracting actionable insights.
  • Strong cross-functional communication skills with the ability to translate between technical teams and non-technical stakeholders.
  • Comfort with ambiguity and early-stage environments where processes are still being built.
  • Familiarity with frameworks like The Mom Test, Jobs to Be Done, or Business Model Canvas.
  • Self-starter mentality and the ability to work independently without being told what to do.
  • Experience with GovTech, municipal government, or compliance-heavy industries is a bonus.
  • Strong written communication skills and the ability to translate messy customer insight into clear documentation.
  • Experience working with or selling into government, municipalities, or other regulated industries is a bonus.

Benefits

  • Remote-first, flexible culture.
  • Opportunity to be one of the early product managers at a company with real products used by government agencies.
  • Direct access to leadership with a chance to shape the product roadmap from day one.
  • Opportunity to help define a new category from scratch.
  • Meaningful work supporting modern software for local government agencies.

Interested in this position?

Apply directly on the company website

Apply Now

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