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Senior Implementation Engineer

1 hour, 36 minutes ago
United States
Full-time
Senior
Implementation Engineer
Customer and Technical Support
JSON
Apply Now
Tonkean

Tonkean

Tonkean is an AI-powered platform that optimizes process experiences for internal teams, maximizing adoption, compliance, and efficiency without requiring any change management or coding.

IT Services
51-250
Founded 2016
$83M raised
View All Jobs 4

Description

  • Design and build production-ready workflow applications that combine AI, business logic, enterprise integrations, and user experiences.
  • Translate customer requirements into scalable technical solutions that account for complexity, edge cases, and changing business needs.
  • Build automations for approvals, routing, SLAs, exception handling, and business rules across enterprise processes.
  • Connect enterprise systems using native connectors and data transformations to create end-to-end workflows.
  • Create AI-powered experiences that analyze requests, automate decisions, and guide users through business processes.
  • Troubleshoot workflow, integration, and data synchronization issues while improving performance and reliability.
  • Collaborate with workflow architects and customers throughout implementation, testing, and deployment.
  • Develop reusable workflow components, implementation patterns, and best practices.
  • Demonstrate completed solutions to customers, gather feedback, and contribute ideas to improve the Tonkean platform.

Requirements

  • 5+ years designing or building technical solutions for enterprise customers.
  • Experience implementing SaaS, workflow automation, integration, or low-code solutions in complex enterprise environments.
  • Strong systems thinking and the ability to translate complex business requirements into scalable workflows and automation.
  • Familiarity with JSON, data transformations, and system integrations.
  • Excellent troubleshooting skills and the ability to diagnose technical issues with unclear root causes.
  • Comfort with learning new technologies, products, and business domains quickly.
  • Experience translating technical documentation and customer requirements into working solutions.
  • Excellent logical reasoning and problem-solving skills.
  • Comfort working directly with customers to understand requirements, demonstrate solutions, and iterate based on feedback.
  • Experience with workflow automation, integration, or low-code platforms.
  • Software development experience in any language.
  • Experience with AI-powered products or enterprise automation.
  • Nice-to-have: candidates who do not meet 100% of the qualifications are still encouraged to apply.

Benefits

  • Competitive compensation and equity package.
  • Virtual social events and an annual company offsite.
  • 401(k) retirement plan.
  • Medical, dental, and vision insurance.
  • MacBook Pro provided by Tonkean.
  • One-time $1,000 work-from-home setup stipend for a desk, chair, and other home office tools.

Interested in this position?

Apply directly on the company website

Apply Now

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