Senior Product Manager, Networking Platform

1 week ago
Full-time
Senior
Product Management
Toast

Toast

Toast is an all-in-one platform for restaurants, offering tableside ordering, online ordering, and labor management to empower businesses in the food service industry.

Hotels, Restaurants & Leisure
1K-5K
Founded 2012

Description

  • Define product strategy and roadmap for Toast-managed networking across hardware, firmware, dashboards, observability, and support tooling.
  • Own the end-to-end connectivity experience and develop next-generation management tools for Toast networking devices.
  • Identify customer pain points and unmet needs and turn them into high-quality feature requests.
  • Write product requirements documents to guide hardware development and communicate requirements to engineering.
  • Assess the competitive landscape and prioritize resources to build winning products.
  • Partner with product, UX, engineering, and operations teams to build business cases, justify ROI, and own the product roadmap.
  • Coordinate with Marketing, Finance, Operations, and Customer Success to execute product launches.
  • Source new networking products and lead internal and external product qualification.
  • Analyze and track product KPIs to evaluate post-launch hardware performance in the field.

Requirements

  • 5+ years of Product Management experience or equivalent.
  • Experience leading products at the intersection of software, hardware, and operations with multiple internal stakeholders.
  • Strong technical fluency in networking fundamentals such as VLANs, SSIDs, firewalls, captive portals, observability, and telemetry.
  • Track record of shipping products that measurably improve reliability, operational efficiency, or support outcomes.
  • Excellent cross-functional leadership with the ability to align teams without direct authority and execute in ambiguity.
  • Experience with managed networking ecosystems such as Meraki or UniFi, ISP or carrier concepts, IoT devices, or cellular failover solutions (preferred).
  • Experience building support tooling or automation for operations teams (preferred).
  • Familiarity with AI-assisted support systems, including retrieval plus telemetry lookup and guarded action execution (preferred).
  • Experience in user experience design and research (preferred).
  • Experience in data mining and/or querying (preferred).

Benefits

  • Base salary range of $115,000 to $184,000 USD.
  • Total rewards package includes cash compensation such as overtime and bonus/commissions, if eligible.
  • Equity may be included, if eligible.
  • Competitive compensation and benefits designed to support retention and motivation.
  • Hybrid work model with in-person collaboration and flexibility for individual needs.
  • Accessible and inclusive hiring process with reasonable accommodations available for candidates with disabilities.

Interested in this position?

Apply directly on the company website

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