Senior Product Manager, Core Payments

1 month, 3 weeks ago
Full-time
Senior
Product Management
Toast

Toast

Toast is an all-in-one platform for restaurants, offering tableside ordering, online ordering, and labor management to empower businesses in the food service industry.

Hotels, Restaurants & Leisure
1K-5K
Founded 2012

Description

  • Design and deliver new payment capabilities such as new authorization types, ML-powered retry logic, and intelligent dynamic routing strategies.
  • Define, prioritize, and deliver roadmap initiatives to improve reliability, accuracy, and efficiency of Toast’s payment processing systems.
  • Lead infrastructure-focused programs including resiliency improvements, system migrations, and failover capabilities.
  • Interpret and apply card scheme rules and processor specifications (Visa, Mastercard, Amex) to ensure scalable and compliant implementations.
  • Partner with engineering to modernize the transaction layer (state management, asynchronous workflows, API contracts, observability).
  • Collaborate with finance and operations on settlement accuracy, reconciliation, cost modeling, and risk mitigation.
  • Manage multi-team dependencies with Engineering, Processor Partners, Customer Support, FinOps, and Product Marketing.
  • Scope new processor and partner integrations, manage certifications, and expand global payment capabilities.
  • Drive execution discipline through clear requirements, acceptance criteria, documentation, and cross-functional communication.
  • Monitor key performance metrics and partner with engineering to improve system reliability and operational health; communicate roadmap updates, status, and risks to stakeholders.

Requirements

  • 5+ years of product management experience focused on payments, fintech infrastructure, or transaction orchestration.
  • Proven track record shipping complex core payment capabilities (e.g., incremental auth, refund architecture, fallback handling, multi-gateway orchestration).
  • Strong technical fluency with payment specifications, network mandates, and API definitions and ability to collaborate on architecture and design with engineering.
  • Deep familiarity with card networks, processors, and the end-to-end transaction lifecycle from initiation to settlement.
  • Experience navigating regional payment differences, acquiring relationships, and meeting compliance requirements across geographies.
  • Skilled at leading platform-level initiatives involving distributed systems, asynchronous workflows, and system resilience.
  • Demonstrated ability to influence senior engineers, operations leaders, and external partners to align around a product vision and roadmap.
  • Clear and compelling written and verbal communicator able to translate complex systems for executives and partners.
  • Data- and outcome-driven with focus on system metrics, real-world impact, and customer success.
  • Interest in and experience applying intelligent optimization techniques (e.g., ML-based retry, dynamic routing) and thriving in ambiguous, systems-level problems.

Benefits

  • Base salary range: $138,000 — $221,000 USD (starting salary determined by skills and experience).
  • Total rewards package includes cash compensation (overtime, bonus/commissions if eligible), benefits, and equity (if eligible).
  • Competitive compensation and benefits programs to support a healthy lifestyle and changing needs.
  • Hybrid work model with remote-first / #LI-REMOTE options that balance in-person collaboration and flexibility.
  • Access to AI tools across disciplines to increase productivity and learning.
  • Inclusive hiring process with reasonable accommodations for applicants with disabilities.
  • Resources and public benefits information available via company benefits page (healthcare, retirement, and other standard employee programs).

Interested in this position?

Apply directly on the company website

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