TJM Labs

TJM Labs is a software development company specializing in AI automation that learns by observing humans. They provide services for AI software development, automation, web development, mobile app development, and more. Contact them today to explore th...

Internet Software & Services

Information Technology

4 open positions

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Bot Support Specialist - Global, Remote

3 hours, 30 minutes ago

India, Pakistan, Philippines

Full-time

Junior

Customer Support

Customer and Technical Support

JIRA

Apply Now

TJM Labs

Internet Software & Services

View All Jobs 4

Description

Respond promptly to pharmacy customer questions and reported issues across support channels.
Ask targeted follow-up questions and gather workflow context, examples, timestamps, screenshots, and related information.
Troubleshoot issues using system activity, configurations, logs, documentation, and reproduction attempts where appropriate.
Resolve questions and issues that do not require engineering involvement, and set expectations through resolution.
Create clear, actionable technical support tickets with customer impact, expected versus actual behavior, troubleshooting completed, and workarounds.
Explain technical information in plain language and provide timely customer updates.
Collaborate with Customer Success Managers, Implementation Leads, and technical teams according to ownership boundaries.
Use pharmacy operations knowledge and customer workflows to interpret and troubleshoot reported problems.
Identify recurring issues, training needs, documentation gaps, workflow problems, and potential product enhancements.

Requirements

2+ years of experience working in a pharmacy environment, such as retail, specialty, mail-order, hospital, long-term care, or compounding.
Hands-on familiarity with pharmacy workflows and pharmacy management systems.
Current or previous pharmacy technician experience is highly desired; registered or certified technicians are encouraged to apply.
Strong technical curiosity, methodical problem-solving skills, and effective follow-up questioning.
Clear written communication and the ability to document details others need to act on.
Patience, professionalism, empathy, and strong attention to detail when supporting frustrated customers.
Ability to manage multiple customer questions and support issues independently in a remote environment.
Comfort with screen sharing, video meetings, and learning new software.
Understanding of appropriate handling of PHI and other sensitive healthcare information.
Experience with systems such as PioneerRx, PrimeRx, Rx30, Computer-Rx, FrameworkLTC, QS/1, or similar platforms; software support, implementations, Jira, Zendesk, ServiceNow, logs, configurations, networking, integrations, healthcare technology, or AI experience is preferred.

Benefits

Remote-first work environment.
Opportunity to work at the intersection of pharmacy, healthcare, and AI.
Meaningful learning and growth opportunities as TJM Labs scales.

Interested in this position?

Apply directly on the company website

Apply Now

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