RemoteLeaf Logo
Log in Sign up

Account Representative

2 months ago
Anywhere
Contract
Junior
Customer Success Manager
Project and Program Management
Apply Now
TJM Labs

TJM Labs

TJM Labs is a software development company specializing in AI automation that learns by observing humans. They provide services for AI software development, automation, web development, mobile app development, and more. Contact them today to explore th...

Internet Software & Services
View All Jobs 8

Description

  • Check in regularly with maintenance-phase clients via call, email, and Slack to review performance metrics and gather feedback.
  • Respond quickly to client questions or issues and coordinate troubleshooting with project managers and engineers until the fix is confirmed.
  • Track client interactions and maintain clear, up-to-date account notes.
  • Translate pharmacy pain points into tickets and enhancement requests for the development team.
  • Analyze usage and performance data to recommend optimizations that improve bot accuracy and client ROI.
  • Coordinate monthly maintenance reviews with clients to highlight wins, roadmap items, and additional automation opportunities.
  • Advocate for client needs internally while balancing scope, effort, and timelines for the operations team.

Requirements

  • 1–3 years of experience in account representation, customer success, or pharmacy operations.
  • Pharmacy environment experience is preferred and would provide added credibility with clients.
  • Excellent verbal and written communication skills.
  • A friendly, trust-building communication style that can diffuse tension when problems arise.
  • Strong project-tracking habits with the ability to keep action items from slipping through the cracks.
  • A data-driven mindset.
  • Experience with AI in healthcare is nice to have.

Benefits

  • Fully remote work culture.
  • Results-oriented schedule.
  • Opportunity to work on a small, fast-moving team.
  • A role where your input helps shape the future of pharmacy automation.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

ShopMy

Director, Client Strategy - SMB

ShopMy 11-50 Internet Software & Services

ShopMy is hiring a Director of Client Strategy, SMB to build and lead a new scaled client services pod focused on retention, adoption, and growth for SMB brands.

United States Full-time Lead Customer Success Manager
$150k-$175k
CRM
13 hours, 45 minutes ago
Bazaarvoice

Client Success Manager, Contextual Commerce

Bazaarvoice 251-1K Internet Software & Services

Bazaarvoice is hiring a Client Success Manager for its Contextual Commerce team to manage enterprise client relationships and drive account renewal, growth, and value realization from an AI-powered solution.

United States Full-time Mid Level Customer Success Manager
$68k-$72k
1 day, 13 hours ago
OfficeSpace Software

Client Success Manager, Enterprise Accounts

OfficeSpace Software 251-1K Internet Software & Services

OfficeSpace Software is hiring an Enterprise Client Success Manager to own strategic enterprise customer relationships and drive retention, renewal, growth, and measurable business outcomes across a global SaaS customer base.

United States Full-time Senior Customer Success Manager
CRM Salesforce
1 day, 13 hours ago
Wayvia (formerly PriceSpider)

Senior Customer Success Manager

Wayvia (formerly PriceSpider) 201-500 information technology & services

Wayvia is hiring a Senior Customer Success Manager to own customer relationships and drive retention, expansion, and satisfaction for a book of business in a remote U.S.-based role.

United States Full-time Senior Customer Success Manager
$90k-$105k
CRM E-commerce
1 day, 13 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers