Manager, Renewals

2 days, 22 hours ago
Full-time
Lead
Customer and Technical Support
Tines

Tines

Tines is a smart, secure workflow builder that empowers technical teams to automate processes without code, making security teams more effective and efficient.

Construction & Engineering
51-250
Founded 2018
$96M raised

Description

  • Lead, coach, recruit, and develop a high-performing team of Renewal Managers.
  • Own renewal performance, including GRR, renewal rate, churn, contraction, and on-time execution.
  • Maintain accurate renewal forecasts covering timing, risks, expected outcomes, and required interventions.
  • Guide complex negotiations involving pricing, contract terms, procurement, competitive pressure, and multi-year agreements.
  • Partner with Customer Success, Sales, Account Management, Revenue Operations, Finance, Legal, and Deal Desk.
  • Build scalable renewal motions, playbooks, timelines, escalation paths, handoffs, and operating cadences.
  • Improve CRM workflows, dashboards, automation, reporting, and operational discipline.
  • Establish KPIs for retention, forecast accuracy, renewal timing, cycle time, team productivity, and portfolio health.
  • Identify and coordinate expansion opportunities associated with renewal cycles.

Requirements

  • 7+ years of experience in SaaS, enterprise software, Customer Success, Account Management, Renewals, Sales, or a similar commercial customer-facing environment.
  • 3+ years of people leadership experience managing and developing high-performing teams.
  • Experience managing a meaningful recurring-revenue portfolio and delivering retention or renewal targets.
  • Strong understanding of ARR, GRR, NRR, churn, contraction, renewal rate, and expansion metrics.
  • Experience building and managing accurate, predictable renewal forecasts.
  • Strong commercial judgment and experience with pricing, negotiation, procurement, contracting, and customer objections.
  • Strong analytical, communication, cross-functional leadership, and stakeholder-influence skills.
  • Experience improving workflows, standardization, automation, or systems for organizational efficiency.
  • Must be based in EST and authorized to work for any U.S. employer; visa sponsorship is unavailable.

Benefits

  • Target annual compensation of $150,000–$170,000 OTE with a 70/30 split.
  • Remote work arrangement for candidates based in EST.
  • Equal employment opportunity across protected characteristics.
  • Culture supporting learning, growth, curiosity, and integrity.

Interested in this position?

Apply directly on the company website

Apply Now

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