Lead Customer Success Manager - West

1 week, 5 days ago
Full-time
Lead
Customer and Technical Support
Tines

Tines

Tines is a smart, secure workflow builder that empowers technical teams to automate processes without code, making security teams more effective and efficient.

Construction & Engineering
51-250
Founded 2018
$96M raised

Description

  • Own the post-sales strategic relationship, customer retention, and value realization for a portfolio of enterprise accounts.
  • Drive net retention, customer health, and long-term strategic alignment across complex accounts.
  • Partner with Account Executives and Strategic Account Managers to identify expansion opportunities and co-develop account plans.
  • Work closely with Forward-Deployed Engineers and technical leads to align delivery with customer business outcomes.
  • Build scalable Customer Success playbooks and raise executive engagement standards across the team.
  • Develop multi-threaded relationships with C-suite and technical stakeholders, including CIOs, CISOs, CTOs, and VP-level leaders.
  • Lead executive business reviews and QBRs that connect product usage to business impact and ROI.
  • Collaborate with sales and technical counterparts to remove friction and accelerate time-to-value.
  • Take full ownership of account outcomes and operate independently in ambiguous, fast-paced environments.

Requirements

  • 10+ years of experience in Enterprise Customer Success, Account Management, or Technical Account Management.
  • Experience managing high-ARR, complex enterprise platforms.
  • Proven ability to partner with Sales on upsells, expansions, and renewals in multi-stakeholder environments.
  • Deep experience working with Forward-Deployed Engineers, Solutions Architects, or product delivery teams.
  • Strong commercial acumen and a growth mindset.
  • Self-motivated, highly autonomous, and comfortable working with minimal guidance.
  • Outstanding communication and presentation skills with executive presence.
  • Experience advising C-level executives on technology strategy and operational efficiency.
  • Domain knowledge in high-tech environments such as cloud native, hardware/software OEMs, or AI/ML platforms (preferred).
  • Must be authorized to work for any employer in the U.S.; no visa sponsorship available.
  • Remote role; must be based in PST or MST.

Benefits

  • Target annual earnings of $190K–$220K OTE (salary + commission).
  • Remote work arrangement.
  • Opportunity to work with enterprise customers on high-impact workflows.
  • Equal employment opportunity commitment.
  • A culture that supports curiosity, growth, and integrity.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Client Success Manager, Contextual Commerce

Bazaarvoice 251-1K Internet Software & Services

Bazaarvoice is hiring a Client Success Manager for its Contextual Commerce team to manage enterprise client relationships and drive account renewal, growth, and value realization from an AI-powered solution.

20 hours, 18 minutes ago

Client Success Manager, Enterprise Accounts

OfficeSpace Software 251-1K Internet Software & Services

OfficeSpace Software is hiring an Enterprise Client Success Manager to own strategic enterprise customer relationships and drive retention, renewal, growth, and measurable business outcomes across a global SaaS customer base.

CRM Salesforce
20 hours, 18 minutes ago

Senior Customer Success Manager

Wayvia (formerly PriceSpider) 201-500 information technology & services

Wayvia is hiring a Senior Customer Success Manager to own customer relationships and drive retention, expansion, and satisfaction for a book of business in a remote U.S.-based role.

CRM E-commerce
20 hours, 48 minutes ago

ServiceNow Senior Quality Analyst - ITOM/CSM

NewRocket 251-1K Internet Software & Services

NewRocket is hiring a Senior Quality Analyst in India to support ServiceNow projects by planning, executing, and improving testing to ensure releases meet quality, functionality, and user experience standards.

Unix
20 hours, 48 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers