Customer Success Manager II - West

2 months ago
Full-time
Junior
Customer and Technical Support
Tines

Tines

Tines is a smart, secure workflow builder that empowers technical teams to automate processes without code, making security teams more effective and efficient.

Construction & Engineering
51-250
Founded 2018
$96M raised

Description

  • Lead a first-class onboarding experience and ensure customer use cases and requirements are met on time.
  • Translate technical customer needs to internal technical teams and relay product feedback on feature requests and enhancements.
  • Coordinate onboarding and business reviews to assess performance, understand priorities, and identify expansion opportunities.
  • Partner with internal teams to build account plans and align customer needs with use cases to increase platform usage.
  • Proactively identify customer risks and work with internal teams to develop and drive mitigation plans.
  • Identify customer issues and business challenges and help develop solutions, process improvements, programs, or assets.
  • Develop and drive renewal plans and deliver strategic value messaging to analysts, management, and the C-suite.
  • Review account dashboards, metrics, logins, and use cases to assess customer health.

Requirements

  • 3+ years of experience in technical account management, customer success, or a post-sales role at a technology company.
  • Experience with SaaS solutions for technical teams such as cybersecurity, DevOps, or IT.
  • Experience asking questions to uncover problems, identify new opportunities, and translate technical requirements to internal teams and partners.
  • Knowledge of APIs and how they function.
  • Must be authorized to work for any employer in the U.S. and unable to require visa sponsorship.
  • Must be based in PST or MST for this remote position.

Benefits

  • Target annual earnings of $125K OTE, including salary and commission.
  • Remote position with location flexibility within PST or MST time zones.
  • Opportunity to work at a company focused on learning, growth, and internal mobility.
  • Equal employment opportunity commitment across all protected characteristics.

Interested in this position?

Apply directly on the company website

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