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Legal Operations Manager

1 hour, 45 minutes ago
Canada
Full-time
Mid Level
Operations Manager
Operations
Apply Now
Thumbtack

Thumbtack

Thumbtack is a platform that connects individuals with local professionals for a wide range of services, from house painting to personal training. By answering a few questions, users receive quotes from qualified professionals, making it easy to compar...

Construction & Engineering
1K-5K
Founded 2009
$698M raised
View All Jobs 26

Description

  • Own outside counsel and vendor management, including matter lifecycle administration, billing guideline enforcement, invoice approvals, monthly accruals, and new firm onboarding.
  • Serve as the primary administrator for Ironclad, including submitter access, NDA workflows, HRBP signer requests, and Okta group management.
  • Manage AP reconciliation and finance reporting, including monthly forecasts, budget tracking across cost centers, settlement payments, and insurance procurement with Procurement.
  • Oversee legal mail routing and ensure timely triage across litigation, trust & safety, payroll, and people operations.
  • Manage and optimize the Legal team’s technology stack, including Legal Tracker, Mosaic, Ironclad, Navex/EthicsPoint, PLI, and Thomson Reuters.
  • Lead evaluation and integration of AI tools to modernize legal team operations.
  • Maintain and improve knowledge management systems and support onboarding and due diligence initiatives.
  • Design and implement workflow improvements across intake, billing, and contract processes, and define and track key metrics.
  • Partner cross-functionally with Finance, Procurement, HR, and IT to develop scalable solutions.
  • Continuously improve legal operations workflows, systems, and processes to drive efficiency, cost, and quality outcomes.

Requirements

  • 4+ years of experience in legal operations, paralegal work, or a related legal/business operations role, preferably at a technology company.
  • Hands-on experience with e-billing and matter management platforms such as Legal Tracker or equivalent.
  • Hands-on experience with contract lifecycle management tools such as Ironclad or equivalent.
  • Strong financial acumen, including invoice processing, budget tracking, AP reconciliation, and monthly accruals.
  • Genuine enthusiasm and expertise in AI and legal technology, with proven experience using AI tools.
  • Exceptional organizational skills and attention to detail with the ability to manage multiple concurrent workstreams, deadlines, and stakeholders with minimal oversight.
  • Strong communication skills and a service-oriented mindset.
  • Experience improving or scaling legal processes or systems, with demonstrated impact on efficiency, cost, or quality.
  • Experience at a technology company is preferred.
  • Experience with AI tools is preferred.

Benefits

  • Remote work arrangement (#LI-Remote).
  • Expected salary range of $102,000 - $132,000 for candidates living in Ontario and British Columbia.
  • Equal opportunity workplace with consideration for qualified applicants with arrest and conviction records, consistent with applicable law.
  • Reasonable accommodation provided to individuals with disabilities during the application process.
  • Protection against scam hiring practices, including no requests for money, banking information, or SSNs during hiring.

Interested in this position?

Apply directly on the company website

Apply Now

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