Experiments Specialist

1 month, 2 weeks ago
Full-time
Junior
Customer and Technical Support
Thumbtack

Thumbtack

Thumbtack is a platform that connects individuals with local professionals for a wide range of services, from house painting to personal training. By answering a few questions, users receive quotes from qualified professionals, making it easy to compar...

Construction & Engineering
1K-5K
Founded 2009
$698M raised

Description

  • Deliver empathetic, high-quality support via phone, chat, SMS, email, and text.
  • Manage cases end-to-end across multiple support channels.
  • Learn and apply the tools and processes for each experiment quickly and accurately.
  • Implement and pressure test project-specific workflows and service strategies.
  • Provide real-time feedback and data-driven recommendations to product, operations, and support teams.
  • Collaborate cross-functionally with Product, Engineering, Operations, and Trust & Safety.
  • Identify workflow issues and propose practical, user-focused solutions.
  • Maintain performance against experiment-specific KPIs and service goals.
  • Adapt to shifting objectives and participate in the incentive plan tied to each experiment.

Requirements

  • 3+ years of experience in customer support, customer success, or another service-focused role.
  • Excellent written and verbal communication skills.
  • Ability to work 40 hours per week, including evenings, weekends, and holidays as needed.
  • Self-motivated with strong ownership, accountability, and a growth mindset.
  • Interest in experimentation, service design, and helping others succeed.
  • Familiarity with Salesforce (SFDC), Genesys, spreadsheets, and collaborative docs.
  • Technical writing or documentation experience is a plus.
  • Background in sales, customer success, or platform operations with insight into customer lifecycle challenges is preferred.
  • Experience in high-growth or experimental service environments is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Automotive Wheel Repair Technician

Carvana 10K-50K Automotive

Carvana is hiring an Automotive Wheel Repair Technician to perform wheel and rim repairs at its high-tech vehicle reconditioning centers.

19 hours, 13 minutes ago

Sr Phlebotomist-El Paso, Texas

Natera 1K-5K Pharmaceuticals

Natera is hiring a Senior Phlebotomist to support patient specimen collection, laboratory preparation, and related operational tasks in a clinical office setting.

HIPAA
19 hours, 13 minutes ago

Entry-Level Automotive Parts Associate

Carvana 10K-50K Automotive

Carvana is hiring an entry-level Parts Associate to support vehicle reconditioning operations at its high-tech Inspection Centers by ordering, receiving, and organizing parts for vehicles.

19 hours, 28 minutes ago

Product Support Specialist

Figma 1K-5K Internet Software & Services

Figma is hiring a full-time Product Support representative to manage customer cases, resolve complex issues, and improve support processes for customers across the U.S. from a hub or remotely.

Figma Sketch
19 hours, 28 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers