Commercial Ops Analyst (Data Analyst)

1 month, 2 weeks ago
Full-time
Senior
Business Intelligence
Thumbtack

Thumbtack

Thumbtack is a platform that connects individuals with local professionals for a wide range of services, from house painting to personal training. By answering a few questions, users receive quotes from qualified professionals, making it easy to compar...

Construction & Engineering
1K-5K
Founded 2009
$698M raised

Description

  • Build and maintain source-of-truth performance dashboards for Sales, Service, and Lead Generation leaders.
  • Partner with Commercial Operations, Analytics, and cross-functional stakeholders to define and refine operational KPIs.
  • Develop and maintain ETLs, dashboards, and compensation attainment reporting for reliable performance tracking.
  • Automate recurring reporting where possible to improve efficiency and consistency.
  • Analyze pro and customer funnel behavior to identify process gaps, inefficiencies, and opportunities for improvement.
  • Translate analytical findings into clear recommendations that inform roadmap planning and day-to-day decisions.
  • Scope, prioritize, and drive analytical and reporting projects to completion.
  • Manage multiple stakeholder requests in a cross-functional environment.

Requirements

  • 3–5+ years of experience in analytics, operations, or business intelligence roles supporting GTM, service, or customer operations teams.
  • 3+ years of SQL experience in a production environment, preferably with BigQuery, including joins, aggregations, and performance-optimized query design.
  • 3+ years of business intelligence experience building and maintaining dashboards in Tableau, Looker, or a similar platform.
  • Experience blending data across CRM, support, and people systems such as Salesforce, Genesys, and Workday, or equivalent tools.
  • Strong understanding of service or customer service operations and associated KPIs.
  • Ability to structure ambiguous problems, identify root causes through data exploration, and communicate recommendations clearly to technical and non-technical audiences.
  • Strong project management skills, including scoping work, prioritizing requests, and delivering results using tools like JIRA or Asana.
  • Comfort working cross-functionally in a fast-paced, evolving environment.
  • Experience with dashboard adoption by non-technical stakeholders is preferred.

Benefits

  • Competitive employment at a company focused on helping homeowners care for and improve their homes.
  • Equal opportunity workplace with consideration for qualified applicants with arrest and conviction records, consistent with applicable law.
  • Reasonable accommodations available for individuals with disabilities during the application process.
  • Clear candidate safety protections, including no requests for money, banking information, or SSNs during hiring.

Interested in this position?

Apply directly on the company website

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