Systems Administrator

1 day, 10 hours ago
Full-time
Mid Level
DevOps and Infrastructure
THRIVE

THRIVE

Thrive Learning is the industry's fastest-growing learning technology company, providing a comprehensive all-in-one Learning & Skills Platform that integrates learning, skills, and communication to upskill people faster and more collaboratively. Truste...

Internet Software & Services
51-250
Founded 2018

Description

  • Provide timely, professional customer communication by phone, email, and chat throughout incident resolution.
  • Perform advanced troubleshooting and root-cause analysis for escalated workstation, server, network, and system-impacting incidents.
  • Analyze and document unfamiliar client environments to determine effective resolution paths.
  • Use software utilities and vendor-specific tools to resolve customer incidents.
  • Manage client expectations by providing updates, next steps, and appropriate urgency.
  • Develop and implement client standards based on Thrive best practices.
  • Identify recurring issues and contribute to problem management and continuous improvement initiatives.
  • Review client environments for security risks and participate in change management activities.
  • Monitor and prioritize escalated service tasks, ensuring accurate documentation and escalation.
  • Provide technical leadership, mentoring, and escalated support to other engineers.

Requirements

  • 3–5 years of IT support or operations experience, including MSP or multi-tenant environments.
  • Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/Microsoft 365 administration, Intune, and SharePoint.
  • Networking knowledge covering Layer 2/3, VLANs, DHCP/DNS, NAT, and site-to-site VPNs.
  • Experience with endpoint security, backup and disaster recovery, and patch management.
  • Proficiency with PowerShell scripting and automation.
  • Strong incident management, change control, documentation, and time-management skills.
  • Excellent written, verbal, and customer service skills.
  • Ability to work independently and collaboratively in a team environment.
  • Availability for after-hours work or on-call rotations as required.
  • Willingness to visit nearby client sites when necessary.
  • Preferred certifications include CompTIA A+/Network+, Microsoft AZ-104 or MS-102, and ITIL v4 Foundation.

Interested in this position?

Apply directly on the company website

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