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Atlassian Administrator

1 month, 2 weeks ago
United States
Full-time
Junior
Systems Administrator
DevOps and Infrastructure
Confluence JIRA Python Terraform YAML
Apply Now
DoorDash

DoorDash

DoorDash empowers small business owners by providing an affordable and convenient platform for local delivery services, primarily focusing on restaurant food delivery.

Air Freight & Logistics
10K-50K
Founded 2012
View All Jobs 35

Description

  • Administer and support Jira Cloud, Jira Service Management, and Confluence Cloud.
  • Create and configure Jira projects and Jira Service Management service desks.
  • Manage user access, permissions, administrator roles, and service-account access.
  • Configure request types, forms, fields, workflows, approvals, queues, and notifications.
  • Troubleshoot ticket submission, access, permissions, routing, and multi-user incidents.
  • Support Okta integrations, including SSO, MFA, provisioning, and deprovisioning.
  • Test changes in the Jira sandbox before deploying them to production.
  • Configure Jira-to-Slack notifications and support other Atlassian integrations.
  • Identify opportunities to automate access approvals, routing, badging requests, and notifications.
  • Investigate support tickets, clarify requirements, document resolutions, and provide production support and root-cause analysis.

Requirements

  • 1–3 years of hands-on Atlassian administration experience, preferably in an enterprise environment.
  • Working knowledge of Jira, Jira Service Management, and Confluence configuration, permissions, and workflows.
  • Ability to troubleshoot access, permissions, and ticket-routing issues under time pressure.
  • Exposure to scripting or automation using Python, YAML, or similar tools.
  • Familiarity with Google Workspace, Okta, and Slack.
  • Clear communication, strong documentation skills, and ability to manage concurrent requests.
  • Ability to collaborate with globally distributed teams across time zones.
  • Interest in applying and delivering AI solutions for business workflows.
  • Exposure to Terraform or other infrastructure-as-code tools preferred.
  • Experience with distributed support, IT service management frameworks, Freshservice, Atlassian REST APIs, or service accounts preferred.

Benefits

  • Base salary range of $93,200–$137,000 USD, depending on location and qualifications.
  • Equity grant opportunities.
  • Medical, dental, and vision insurance.
  • 401(k) with employer matching.
  • 16 weeks of paid parental leave and family-forming assistance.
  • Flexible paid time off, paid sick leave, and 11 paid holidays.
  • Wellness, commuter, and mental health benefits.
  • Disability and basic life insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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