Client Solutions Architect

11 hours, 25 minutes ago
Full-time
Senior
Customer and Technical Support
THRIVE

THRIVE

Thrive Learning is the industry's fastest-growing learning technology company, providing a comprehensive all-in-one Learning & Skills Platform that integrates learning, skills, and communication to upskill people faster and more collaboratively. Truste...

Internet Software & Services
51-250
Founded 2018

Description

  • Participate in technical discussions and client meetings with the Account Management team.
  • Act as a technical and trusted advisor by identifying client needs and recommending appropriate Thrive products and services.
  • Provide subject matter expertise across private, public, and hybrid cloud; cybersecurity; disaster recovery; networking; device management; and IT systems management.
  • Create technical documentation, diagrams, client presentations, Statements of Work, and RFP/RFI responses.
  • Participate in seminars, tradeshows, events, presentations, technology roadmap reviews, and training programs.
  • Stay current on emerging technologies and products through certifications and vendor or industry training.
  • Collaborate with internal teams to improve products and services for clients.
  • Deliver ongoing product and technology training to the Account Management team.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Prior experience in a Managed Service Provider as a Solutions Architect or comparable client-facing technical professional.
  • Previous IT Operations experience is desirable.
  • Technical knowledge of Microsoft/Office 365, Microsoft Azure, cybersecurity platforms, virtualization, storage, LAN/WAN networking, backup, and replication technologies.
  • Technical or security certifications such as CCNA, CISM, CISSP, MCSE, or VTSP are preferred.
  • Experience presenting complex technical topics to technical and business audiences.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and client relationship skills.
  • Ability to work independently and collaboratively.

Interested in this position?

Apply directly on the company website

Apply Now

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