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Watchtower Lead

2 months, 1 week ago
United Kingdom
Full-time
Lead
Program Manager
Project and Program Management
Apply Now
Thingtrax

Thingtrax

Thingtrax enables manufacturers to measure and optimise efficiency and productivity. Thingtrax is an Industrial IoT company offering Software as a Service (SaaS) based solution to the manufacturing industry helping them track, capture and analyse data ...

Internet Software & Services
11-50
Founded 2015
$1M raised
View All Jobs 3

Description

  • Maintain lifecycle gate structure within the deployment platform and oversee gate status across all active deployments.
  • Ensure required documentation, evidence, and authorised sign-off are submitted before progression between stages.
  • Pause progression when readiness criteria are not met and uphold stage-gate standards.
  • Categorise escalations, track their ageing and resolution progress, and identify repeat issues or systemic patterns.
  • Surface structural risks and escalation trends to Customer Success leadership in a clear, documented way.
  • Maintain real-time portfolio visibility across lifecycle stages, bottlenecks, and sequencing pressure points.
  • Provide structured reporting to the VP Customer Success and support capacity planning discussions.
  • Strengthen evidence submission discipline and documentation completeness in the short term.
  • Develop structured audit trails, governance reviews, and formal reporting cadences over time.
  • Manage an offshore Project Coordinator and establish consistent governance rhythms across time zones.

Requirements

  • Experience in one or more of the following: programme governance, PMO leadership, operational risk management, quality systems governance, manufacturing programme control, or lean/process transformation environments.
  • Experience operating within structured delivery frameworks.
  • Confidence to challenge constructively when standards are not met.
  • Strong written documentation capability.
  • Calm, balanced judgement under pressure.
  • Experience working across functions and time zones.
  • Governance discipline and structured thinking.
  • Coding capability is not required.
  • AI engineering expertise is not required.
  • Sales background and site-based technical engineering experience are not required.

Benefits

  • 9% pension.
  • Cycle to work scheme.
  • Employee Assistance Programme (EAP).
  • 25 days holiday plus your birthday off.
  • Opportunities to grow skills with thought leaders from the technology industry.
  • Collaborative culture with constructive feedback and support for development.
  • Autonomy to continuously improve processes and ways of working.
  • Support with training and development to stay ahead of industry trends in technology and operational techniques.

Interested in this position?

Apply directly on the company website

Apply Now

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