Watchtower Lead

1 month ago
Full-time
Lead
Project and Program Management
Thingtrax

Thingtrax

Thingtrax enables manufacturers to measure and optimise efficiency and productivity. Thingtrax is an Industrial IoT company offering Software as a Service (SaaS) based solution to the manufacturing industry helping them track, capture and analyse data ...

Internet Software & Services
11-50
Founded 2015
$1M raised

Description

  • Maintain lifecycle gate structure within the deployment platform and oversee gate status across all active deployments.
  • Ensure required documentation, evidence, and authorised sign-off are submitted before progression between stages.
  • Pause progression when readiness criteria are not met and uphold stage-gate standards.
  • Categorise escalations, track their ageing and resolution progress, and identify repeat issues or systemic patterns.
  • Surface structural risks and escalation trends to Customer Success leadership in a clear, documented way.
  • Maintain real-time portfolio visibility across lifecycle stages, bottlenecks, and sequencing pressure points.
  • Provide structured reporting to the VP Customer Success and support capacity planning discussions.
  • Strengthen evidence submission discipline and documentation completeness in the short term.
  • Develop structured audit trails, governance reviews, and formal reporting cadences over time.
  • Manage an offshore Project Coordinator and establish consistent governance rhythms across time zones.

Requirements

  • Experience in one or more of the following: programme governance, PMO leadership, operational risk management, quality systems governance, manufacturing programme control, or lean/process transformation environments.
  • Experience operating within structured delivery frameworks.
  • Confidence to challenge constructively when standards are not met.
  • Strong written documentation capability.
  • Calm, balanced judgement under pressure.
  • Experience working across functions and time zones.
  • Governance discipline and structured thinking.
  • Coding capability is not required.
  • AI engineering expertise is not required.
  • Sales background and site-based technical engineering experience are not required.

Benefits

  • 9% pension.
  • Cycle to work scheme.
  • Employee Assistance Programme (EAP).
  • 25 days holiday plus your birthday off.
  • Opportunities to grow skills with thought leaders from the technology industry.
  • Collaborative culture with constructive feedback and support for development.
  • Autonomy to continuously improve processes and ways of working.
  • Support with training and development to stay ahead of industry trends in technology and operational techniques.

Interested in this position?

Apply directly on the company website

Apply Now

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