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Principal Crisis Worker

19 hours, 22 minutes ago
United States
Full-time
Lead
Customer Support
Customer and Technical Support
Apply Now
The Trevor Project

The Trevor Project

The Trevor Project is a leading national organization that provides lifesaving and life affirming services to LGBTQ+ youth. They offer crisis intervention and suicide prevention through various platforms such as the Trevor Lifeline, TrevorChat, TrevorT...

Diversified Consumer Services
251-1K
Founded 1998
View All Jobs 5

Description

  • Provide suicide prevention and crisis intervention counseling to LGBTQ+ young people nationwide via text, chat, or phone.
  • Deliver expert direct crisis counseling on TrevorText, TrevorChat, and TrevorLifeline.
  • Monitor crisis conversations and provide real-time support to other crisis counselors during high-risk engagements.
  • Offer peer mentoring, debriefs, feedback, and emotional support to volunteers and staff counselors.
  • Assist with training new and returning counselors through monitored shifts and chat/text observation.
  • Complete administrative and quality assurance tasks, including case reviews, case record audits, database updates, and related documentation.
  • Support queue management by accepting and directing conversation transfers as needed.
  • Communicate with third parties such as law enforcement and child welfare agencies when imminent safety or abuse concerns require escalation.
  • Review and respond to performance and quality feedback from leadership.
  • Collaborate with on-shift leaders and the broader crisis team while following protocols, procedures, and other assigned duties.

Requirements

  • Master’s degree in social work, counseling, psychology, or a related field, or equivalent qualifying experience.
  • 5+ years of experience in a crisis care setting or other relevant professional experience, or 1+ year as a Sr. Crisis Worker, or 2+ years as a Crisis Worker at The Trevor Project.
  • Demonstrated ability to meet or exceed performance expectations in prior crisis work roles.
  • Demonstrated ability to provide peer leadership in a crisis care setting.
  • Proficiency in spoken and written English with strong communication and active listening skills.
  • Strong resilience and adaptability in crisis situations, with the ability to remain calm under pressure.
  • Demonstrated knowledge and understanding of LGBTQ+ issues, including the unique challenges faced by LGBTQ+ youth.
  • Commitment to self-care and personal well-being, with an understanding of resilience in crisis intervention work.
  • A quiet, private work environment with high-speed dedicated broadband internet access of at least 10Mb down/5Mb up.
  • Authorization to work for any employer in the United States; no visa sponsorship is provided.
  • Remote work eligibility in the continental United States, Alaska, or Hawaii.

Benefits

  • Competitive pay of $30-$32 per hour.
  • Comprehensive health coverage, including plans that support gender affirmation care needs.
  • Mental health resources with virtual care and in-network and out-of-network support options.
  • 403(b) retirement plan with a 3% employer match and three-year vesting.
  • Generous paid time off and company holidays.
  • Employee Assistance Program (EAP) with emotional support, work-life solutions, and financial and legal guidance.
  • Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii, plus provided technology, home office setup reimbursement, and monthly internet reimbursement.

Interested in this position?

Apply directly on the company website

Apply Now

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