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Financial Client Services Specialist

7 hours, 15 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
HIPAA
Apply Now
The Recovery Village Drug and Alcohol Rehab

The Recovery Village Drug and Alcohol Rehab

The Recovery Village Drug and Alcohol Rehab is a national network of addiction treatment centers with state-of-the-art facilities in multiple states. They offer comprehensive treatment for dual diagnosis-based drug and alcohol rehab, mental health trea...

Health Care Providers & Services
201-500
Founded 2013
View All Jobs

Description

  • Serve as the centralized virtual financial contact for patients and responsible parties across outpatient and IOP sites.
  • Verify insurance eligibility and benefits before or at admission using payer contacts and portals such as Availity, Navinet, and Instamed.
  • Identify coverage details, including deductibles, copays, coinsurance, network status, coordination of benefits, and authorization requirements.
  • Calculate patient financial responsibility, explain billing policies and payment options, and provide financial counseling.
  • Collect private-pay fees, copays, deductibles, and other patient balances upfront or within 24 hours of admission; establish approved payment arrangements when needed.
  • Obtain required financial acknowledgements and forms within 72 hours of admission using electronic signature tools.
  • Process payments, maintain daily payment records, submit weekly deposit reconciliations, and support month-end reporting.
  • Document insurance, payments, financial counseling, payment arrangements, and communications accurately in the EHR.
  • Monitor coverage throughout treatment, re-verify benefits as needed, and communicate financial-responsibility changes.
  • Collaborate with Admissions, Utilization Review, Revenue Cycle Management, and site leadership to resolve financial barriers and standardize workflows.

Requirements

  • High school diploma required.
  • Associate or bachelor’s degree in finance, accounting, business, healthcare administration, or a related field preferred.
  • Experience working in a remote setting.
  • At least two years of experience in healthcare financial counseling, insurance verification, patient access, patient collections, or revenue cycle work preferred.
  • Experience in behavioral healthcare or outpatient settings preferred.
  • Ability to work fully remotely with a flexible start time between 9:00 AM and 10:00 AM.
  • Ability to travel occasionally as responsibilities evolve.
  • Knowledge of HIPAA, 42 CFR Part 2, and secure handling of patient information.
  • Ability to use insurance payer portals and electronic health record systems for financial documentation.
  • Commitment to required training, professional development, and compliance with organizational and regulatory requirements.

Benefits

  • Fully remote work arrangement.
  • Flexible start times between 9:00 AM and 10:00 AM.
  • 401(k) plan.
  • Paid time off plan.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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