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Associate Product Manager - Subs Growth and Lifecycle

3 weeks, 6 days ago
Indonesia
Full-time
Entry Level
Product Manager
Product Management
Amplitude SQL Tableau
Apply Now
The Economist Group

The Economist Group

The Economist Group is a global media and information services company dedicated to the pursuit of progress for individuals, organizations, and the world. As the leading source of analysis on international business and world affairs, they provide news,...

Media
1K-5K
Founded 1843
View All Jobs 6

Description

  • Own and optimise key in-life subscriber journeys, including upgrades, downgrades, cancellations, and re-engagement flows.
  • Develop and execute monetisation initiatives such as offers, add-ons, and subscription tiers.
  • Design and run experiments to improve upgrade and retention paywalls and inform pricing and packaging decisions.
  • Partner with Customer Care teams to improve self-service and assisted service experiences, including automation and AI-powered bots.
  • Define, track, and analyse metrics such as churn, upgrades, engagement, and customer satisfaction.
  • Use data to measure the impact of initiatives, identify opportunities, and communicate progress to stakeholders.
  • Write clear user stories, acceptance criteria, and product documentation.
  • Collaborate closely with product managers, engineers, analysts, marketers, and customer operations teams to deliver roadmap priorities.
  • Contribute to strategy and delivery for retention, upgrades, and customer care initiatives.

Requirements

  • Some experience in product management or a similar role such as Product Marketing or Product Analytics.
  • Experience with digital customer journeys.
  • Experience using offers, discounts, add-ons, or subscription tiers to achieve business goals.
  • Experience with paywall campaigns, experiments, or launches across web and app.
  • Understanding of subscriber engagement, retention, and lifetime value drivers.
  • Strong analytical and problem-solving skills with a structured, data-informed approach.
  • Comfort working in a fast-paced, ambiguous environment with shifting priorities.
  • Excellent collaboration and communication skills with the ability to work across design, engineering, analytics, and operations.
  • Self-starter mindset with the autonomy to lead projects and drive initiatives to completion.
  • Nice to have: Experience managing monetisation for a B2C app and web product.
  • Nice to have: Exposure to monetisation automation, personalisation, or machine-learning-driven decisioning.
  • Nice to have: Familiarity with subscription platforms or lifecycle marketing tools such as Zuora or SF.
  • Nice to have: Experience with data analysis and visualisation tools such as Amplitude, Tableau, or SQL.

Benefits

  • Highly competitive pension or 401(k) plan.
  • Private health insurance.
  • 24/7 access to counselling and wellbeing resources through the Employee Assistance Program.
  • Work From Anywhere program allowing up to 25 days per year from an eligible location.
  • Generous annual leave.
  • Generous parental leave.
  • Dedicated days off for volunteering.
  • Dedicated day off for moving home.
  • Free access to The Economist content, including online subscription, apps, and podcasts.

Interested in this position?

Apply directly on the company website

Apply Now

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