Operations Specialist, Employer Onboarding

1 day, 17 hours ago
Full-time
Senior
Operations
Thatch

Thatch

Thatch is a health benefits platform that combines financial technology and insurance services. Founded in October 2021 by Chris Ellis and Adam Stevenson, the company is based in San Francisco, with additional offices in New York and Austin. Thatch's mission is to decouple health insurance from employment, allowing businesses to offer personalized healthcare experiences to their employees. The platform serves as a Third-Party Administrator (TPA) and specializes in Individual Coverage Health Reimbursement Arrangements (ICHRA). Thatch simplifies health benefits administration by enabling employers to set tax-free healthcare budgets, which employees can use to select their own health insurance plans and additional benefits like mental health support and wellness programs. The company also provides a Visa debit card for employees to manage their healthcare spending easily. Thatch primarily targets small to mid-sized businesses and startups, offering a streamlined setup process and tools to help employers manage healthcare budgets effectively. With significant investor backing, Thatch is positioned to enhance the healthcare experience for businesses and their teams.

information technology & services
51-200
Founded 2021
$84M raised

Description

  • Review employer KYB/KYC cases, including business verification and beneficial owner or officer identity checks.
  • Apply compliance policies and document decisions on ambiguous or high-risk cases.
  • Create and maintain runbooks and source-of-truth documentation for review processes and tooling.
  • Define escalation criteria, ownership, and timelines for handling exceptions.
  • Partner with Product and Engineering to identify failure patterns and improve automated approval rates and review times.
  • Build reporting on case volume, approval rates, backlogs, and review times.
  • Support teammates with complex or ambiguous cases as processes mature.

Requirements

  • 5+ years of experience in compliance, KYB/KYC, fraud or risk, or trust and safety operations.
  • Direct experience reviewing business or identity verification documentation.
  • Experience writing and maintaining SOPs, runbooks, or operational documentation.
  • Experience partnering with Product or Engineering to diagnose process failures and scope fixes.
  • Ability to make and document judgment calls on ambiguous or high-risk cases within a compliance framework.
  • Bachelor’s degree or equivalent practical experience.
  • Comfort using multiple operational systems, including admin tools, data-querying tools, ticketing platforms, and review platforms.
  • SQL or data-querying experience, such as Metabase or Hex, preferred.
  • Experience with fintech, banking-as-a-service, payments, beneficial ownership/CDD rules, or entities such as sole proprietorships, PEOs, or trusts preferred.
  • Relevant certification such as CAMS or CFE, advanced compliance or risk education, startup experience, or people-leadership experience preferred.

Benefits

  • Estimated compensation of $91,000–$118,000 USD.
  • Fully distributed work environment.
  • Opportunity to take ownership of a developing function and potentially grow into people management.
  • Early-stage, high-velocity team focused on healthcare technology.

Interested in this position?

Apply directly on the company website

Apply Now

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