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Senior Developer Success Engineer - West

2 months, 3 weeks ago
United States
Full-time
Senior
Customer Success
DevOps and Infrastructure
Ansible AWS AWS CDK DNS Docker GCP Go Grafana Java Kubernetes Load Balancing Microservices Prometheus Python Terraform TypeScript
Apply Now
Temporal

Temporal

Temporal provides an open source durable execution platform that enables developers to create resilient applications capable of maintaining successful operations despite failures, network issues, and other disruptions.

Internet Software & Services
51-250
Founded 2019
$128M raised
View All Jobs 11

Description

  • Serve as the frontline technical expert for Temporal’s developer community.
  • Help users deploy and scale Temporal in cloud-native environments.
  • Troubleshoot complex infrastructure, scalability, and reliability issues in distributed systems.
  • Optimize cloud performance and improve availability for Temporal users.
  • Develop automation solutions for infrastructure operations and resilience engineering.
  • Build and enhance observability solutions using tools such as Grafana and Prometheus.
  • Improve networking-related setup and troubleshooting across load balancing, DNS, ingress, and egress.
  • Collaborate with developers, engineering teams, and product teams to identify infrastructure challenges and deliver solutions.
  • Drive technical solutions independently, including debugging production issues and defining infrastructure best practices.
  • Influence platform improvements and self-service tools that simplify troubleshooting and operations.

Requirements

  • 6+ years of experience as a developer.
  • Fluency in one or more of the following languages preferred: Python, Java, Golang, or TypeScript.
  • Experience deploying and managing medium to large-scale architectures, such as Kubernetes or Docker.
  • Experience with monitoring tools such as Prometheus and Grafana.
  • Experience troubleshooting performance and availability issues.
  • Minimum of 1 year of experience in an internal or external customer-facing role.
  • Strong written and verbal communication skills.
  • Experience working with or as part of remote teams.
  • Ability to seek to understand first, lead with data, and rely on facts.
  • Previous experience in customer-facing positions such as professional services consultant, solutions architect, or customer engineer is a plus.
  • Experience with security certificate management and implementation is a plus.
  • Ability to translate customer use cases into architecture best practices and Temporal design decisions is a plus.
  • Familiarity with EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform, Ansible, or CDK is a plus.

Benefits

  • Estimated salary range of $140,000 to $180,000 based on experience and location.
  • Eligibility to participate in Temporal’s equity plan.
  • Unlimited PTO for U.S. employees, plus 12 holidays and 2 floating holidays.
  • 100% employer-covered medical, dental, and vision premiums for U.S. employees.
  • 401(k) plan for U.S. employees.
  • Learning and development support, including professional memberships and career enrichment funding.
  • Work-from-home support, including meals, internet reimbursement, and in-home office setup funding.
  • Mental wellness support through a Calm app subscription and related international benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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