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Product Support Specialist (Utah-based)

1 hour, 54 minutes ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Tekmetric

Tekmetric

Tekmetric provides auto repair shop management software with digital vehicle inspections, estimates, repair orders, inventory, job progress, and customer communication to simplify and supercharge shop operations.

Automotive
51-250
Founded 2015
View All Jobs

Description

  • Respond to customer questions and troubleshoot issues across phone, chat, and email.
  • Guide customers toward effective solutions with empathy, energy, and clear communication.
  • Explain product issues transparently and set expectations for next steps.
  • Document bugs and collaborate with the development team on fixes and product improvements.
  • Maintain accurate tickets, account details, and communication logs.
  • Stay current on product features, industry trends, and customer service best practices.
  • Collect customer feedback to help improve service and the product experience.
  • Meet or exceed performance goals for support quality and effectiveness.
  • Support teammates as needed in a collaborative environment.

Requirements

  • Minimum 1 year of experience in a customer-facing role in any industry, such as SaaS, hospitality, retail, or service environments.
  • High empathy and energy with a naturally outgoing, customer-centric personality.
  • Strong organization skills and excellent verbal and written communication skills.
  • Technically curious and able to quickly learn and navigate new software and tools.
  • Familiarity with basic financial and accounting concepts and a general business mindset.
  • Strong interpersonal skills and a problem-solving mentality.
  • High drive, enthusiasm, initiative, commitment, integrity, and professionalism.
  • Ability to build rapport quickly with customers.
  • Self-starter attitude with solid attention to detail.
  • Background in team sports, college athletics, or other high-performance team settings is a plus.
  • Ability to balance independent work with in-person collaboration days.
  • Willingness to travel as part of the role.
  • Willingness to work in a hybrid or remote model based on proximity to office hubs.

Benefits

  • Remote work flexibility.
  • Competitive base salary.
  • Generous paid time off.
  • Paid maternity leave, parental bonding leave, and medical leave for the employee or loved ones.
  • Comprehensive medical, dental, vision, and prescription coverage, with employee-only plans covering 100% of premiums and family coverage at 50%.
  • Free, confidential counseling through BetterHelp.
  • 401(k) plan with 100% employer match on contributions up to 6%.
  • Flexible spending accounts (FSA) and health savings accounts (HSA).
  • Life and AD&D insurance.
  • Up to $60 per month toward fitness, mental health, or other wellness expenses.
  • $300 home office setup bonus after one year of employment.
  • Support for continuing education.

Interested in this position?

Apply directly on the company website

Apply Now

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