Clinical Support Specialist (Behavioral Health)

1 hour, 17 minutes ago
Full-time
Junior
Customer and Technical Support
aptihealth

aptihealth

aptihealth is focused on enhancing higher acuity behavioral healthcare for underserved populations by providing a virtual-first model that ensures members receive quick and personalized access to care.

Health Care Providers & Services
51-250
Founded 2017

Description

  • Coordinate therapist schedules, appointment management, and patient outreach to improve access to care and continuity of treatment.
  • Re-engage inactive patients and support follow-up appointment scheduling.
  • Monitor incoming patient communications and triage clinical or safety concerns to licensed staff according to protocol.
  • Assist with safety-related documentation and care coordination to support timely patient care.
  • Prepare, track, and manage clinical and administrative documentation, including release forms, disability/FMLA paperwork, and patient records.
  • Coordinate referrals to internal clinical services and monitor progress to support smooth patient transitions.
  • Support post-hospitalization follow-up scheduling and other initiatives that improve outcomes and continuity of care.
  • Serve as a liaison between patients, therapists, clinical leaders, and operational teams to facilitate communication and problem resolution.
  • Maintain accurate records while ensuring compliance with organizational, regulatory, and confidentiality requirements.
  • Participate in team meetings and collaborate with interdisciplinary care teams to support operational excellence.

Requirements

  • Bachelor’s degree in Social Work (BSW) or a related field from an accredited institution.
  • Minimum of 1 year of experience in behavioral health, care coordination, case management, patient support, or a related healthcare setting.
  • Working knowledge of behavioral health conditions, patient engagement best practices, professional boundaries, and clinical escalation procedures.
  • Ability to remain calm, professional, and solution-oriented when handling sensitive patient situations or safety concerns.
  • Strong written and verbal communication skills with the ability to engage patients and interdisciplinary care teams empathetically.
  • Proficiency with electronic health records (EHRs), telehealth platforms, and other healthcare technology tools.
  • Demonstrated ability to work independently, exercise sound judgment, and maintain accountability in a remote work environment.
  • Full-time availability for 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. in a remote NY-based role.

Benefits

  • Comprehensive medical, dental, and vision insurance plans.
  • Paid time off, sick time, and paid company holidays.
  • 401(k) retirement savings program with 2% company matching.
  • Voluntary life insurance.
  • Employee Assistance Program (EAP).
  • Competitive salary with a pay rate of $22–28 per hour.
  • Work-from-home / remote work arrangement.

Interested in this position?

Apply directly on the company website

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