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Consumer Support Specialist (Weekend Shift, Tues - Sat 8:30am - 5pm)

1 hour, 9 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Android Cybersecurity macOS
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Keeper Security

Keeper Security

Keeper Security is the top-rated password and secrets manager, transforming the way businesses and individuals protect their digital assets to mitigate the risk of data breaches.

Professional Services
251-1K
Founded 2011
$60M raised
View All Jobs 5

Description

  • Respond to inbound customer inquiries by phone, email, chat, and screen sharing in an accurate and timely manner.
  • Resolve user issues while providing clear product and service information.
  • Recognize and document trends in customer calls, chats, and emails, and alert management as needed.
  • Identify product improvements, reproduce bugs, and escalate issues to management.
  • Maintain a positive, professional image for customers and stakeholders.
  • Uphold company policies, procedures, and support team guidelines.
  • Protect confidential data and customer information.
  • Maintain quality and productivity in a fast-paced environment.
  • Perform additional core support functions as assigned by management.

Requirements

  • 1+ years of experience in a customer service or support role, or equivalent training and certifications.
  • Hands-on proficiency with Microsoft Office Suite and GSuite.
  • Experience supporting smartphones, tablets, and computers across Mac, Android, and Windows operating systems.
  • Strong typing skills, including 40+ words per minute.
  • Polite, organized, punctual, detail-oriented, empathetic, and patient with a customer-first mindset.
  • Excellent verbal and written communication skills.
  • Experience succeeding in a high-volume environment and managing multiple tasks at once.
  • Ability to manage time effectively while working independently.
  • Self-motivated, curious, and able to work well as part of a team.
  • Bilingual skills in English/Spanish or English/Italian, Dutch, or French are a plus.
  • Prior software support experience is preferred.
  • 2+ years of experience in a call center environment is preferred.
  • Ability and desire to work a flexible schedule is preferred.
  • Bachelor's degree is preferred.

Benefits

  • Medical, dental, and vision coverage, including domestic partnerships.
  • Employer-paid life insurance plus supplemental life coverage for employee, spouse, and child.
  • Voluntary short-term and long-term disability insurance.
  • 401(k) plan with Roth and traditional options.
  • Generous PTO plan, including paid bereavement and jury duty leave.
  • Above-market annual bonuses.

Interested in this position?

Apply directly on the company website

Apply Now

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