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Implementation Specialist (CRM)

23 hours, 24 minutes ago
United States
Full-time
Junior
Implementation Engineer
Customer and Technical Support
CRM Machine Learning
Apply Now
Tekion

Tekion

Tekion is a leading provider of cloud-native automotive platforms that unify DMS, CRM, Digital Retail, Analytics, and more. Their AI-powered software enables personalized selling, upsell, and cross-sell opportunities, driving revenue and profitability....

IT Services
1K-5K
Founded 2016
$435M raised
View All Jobs 5

Description

  • Lead CRM onboarding and configuration sessions with dealer partners.
  • Customize CRM workflows, lead stages, campaigns, and reporting dashboards to fit client business processes.
  • Serve as the primary CRM subject matter expert during implementation and post-launch phases.
  • Conduct training sessions for dealership staff on CRM features, including lead management, campaigns, and reporting.
  • Analyze client requirements and recommend CRM best practices for lead assignment, automation, and customer engagement.
  • Monitor adoption metrics and provide actionable insights to improve CRM utilization.
  • Validate CRM configurations against UAT checklists and ensure compliance with Tekion standards.
  • Support regression testing and troubleshoot issues during go-live and hypercare phases.
  • Collaborate with clients, internal teams, and stakeholders to drive successful implementation and business outcomes.

Requirements

  • Bachelor’s degree in Business, Information Systems, or a related field.
  • 3+ years of experience in CRM implementation or consulting.
  • Experience in automotive retail is preferred.
  • Strong understanding of CRM workflows, lead management, and campaign automation.
  • Excellent communication and client-facing skills.
  • Ability to travel up to 90% by plane and car.
  • Visa sponsorship is not available for this position.

Benefits

  • Base salary range of $60,000 to $100,000 USD.
  • Competitive compensation with potential equity compensation.
  • Potential bonus or commission eligibility based on individual or company performance.
  • 100% employer-paid medical, dental, and vision coverage.
  • Unlimited PTO and parental leave.
  • Free snacks and beverages.
  • Opportunity to work with experienced teams from leading Silicon Valley companies.
  • Career growth and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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