RemoteLeaf Logo
Log in Sign up

Specialist Professional Services Engineer

13 hours, 41 minutes ago
India
Full-time
Senior
Implementation Engineer
Project and Program Management
Active Directory Apache AWS Azure Cisco Encryption Generative AI Linux Oracle SQL SQL Server
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 91

Description

  • Implement, configure, and optimize NiCE products and CXone digital solutions for enterprise contact centers.
  • Install and integrate NICE software solutions on-site or remotely using defined methodologies and customer requirements.
  • Work with the implementation team from project kickoff through handover to support.
  • Ensure technical architecture components are properly integrated and implemented.
  • Identify and reconcile design flaws during solution delivery.
  • Assist customers and vendors with configuration requirements for NiCE integration points.
  • Conduct systems testing for performance and reliability.
  • Report implementation issues, engage support teams, and escalate when needed.
  • Provide technical support, quality control, and application overviews throughout the project lifecycle.
  • Collaborate with project managers on end-to-end project rollouts and coordinate across departments.
  • Document lessons learned and resolutions in the NiCE Knowledge Base.
  • Interact with clients to understand pain points, present solutions, and align on progress.
  • Promote the use of AI tools to improve decision-making and operational efficiency.

Requirements

  • Bachelor’s degree in a technical or business field, or equivalent work experience.
  • 8+ years of total experience and at least 3 years in product implementation and integration.
  • Experience with NiCE WFM, Engage, CXone, or RTA is a plus.
  • Experience with advanced solutions such as recording/telephony integrations, MDC, LDAP, SSO, ACD, DB migrations, disaster recovery, or high availability solutions.
  • Familiarity with generative AI models, NLU techniques, and automation principles.
  • Knowledge of industry trends and emerging technologies in AI and digital customer engagement.
  • Strong analytical, inquisitive, team-oriented, and interpersonal skills.
  • High accountability, ownership, and professional communication and demeanor.
  • Readiness to work APAC and EMEA shifts, including after-hours and weekend activities.
  • Experience with Red Hat Linux, Microsoft Windows Server/IIS, Active Directory, security hardening, virtualization, Citrix, and application servers such as J2EE, JBoss, Tomcat, Apache, Liferay, or Mule.
  • Experience with Microsoft SQL Server and Oracle installation/configuration, backups and recovery, security, and basic scripting.
  • Knowledge of networking fundamentals, network devices, and troubleshooting tools.
  • Telephony experience with PBX, switches, ACD vendors, and VoIP platforms such as Avaya, Cisco, Genesys, Nortel, Aspect, or Alcatel.

Benefits

  • Hybrid NiCE-FLEX work model with 2 days in the office and 3 days remote each week.
  • Opportunity to work for a global, market-leading company in a fast-paced, collaborative, and creative environment.
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
  • Exposure to a high-growth company recognized for innovation in AI, cloud, and digital.
  • Equal opportunity employer commitment and inclusive hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Veeam Software

Virtualization Backup Engineer (French Speaker)

Veeam Software 1K-5K Internet Software & Services

Veeam is hiring a French-speaking Virtualization Backup Engineer to provide technical customer support for Veeam Backup and Replication, resolving complex backup and virtualization issues for IT professionals.

Czech Republic Full-time Mid Level Technical Support Engineer
CRM DHCP DNS Linux Oracle SQL TCP/IP Unix Windows Server
11 hours, 11 minutes ago
Fundraise Up

Technical Support Team Lead

Fundraise Up 51-250 Capital Markets

Fundraise Up is hiring a Support Team Lead in Armenia to manage Technical Support Engineers and improve the quality, efficiency, and scalability of customer support for its global nonprofit fundraising platform.

Armenia Full-time Lead Technical Support Engineer
Bull ClickHouse Elasticsearch Kafka Koa MongoDB NestJS Node.js React Redis TypeScript Vue.js
11 hours, 11 minutes ago
Fundraise Up

Technical Support Engineer

Fundraise Up 51-250 Capital Markets

Fundraise Up is hiring a Technical Support Engineer in Serbia to diagnose complex client issues, guide product implementations, and feed customer insights back into a global nonprofit fundraising platform.

Serbia Full-time Junior Technical Support Engineer
Bull ClickHouse CSS Elasticsearch HTML JavaScript Kafka Koa MongoDB NestJS Node.js React Redis TypeScript Vue.js WordPress
11 hours, 26 minutes ago
Axon

Regional Support Manager, Professional Services

Axon 1K-5K Professional Services

Axon is hiring a Regional Support Manager for Italy to drive customer success and adoption of its TASER and broader product ecosystem across public safety and adjacent sectors in the region.

Italy Full-time Mid Level Implementation Consultant Technical Support Engineer
AWS Azure DHCP DNS Embedded Systems MySQL PostgreSQL Salesforce SQL Server TCP/IP Trello
11 hours, 26 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers