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Lead Professional Services Engineer

16 hours, 23 minutes ago
United Kingdom
Full-time
Lead
Implementation Engineer
Project and Program Management
CRM
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 91

Description

  • Engage customers in a consultative, customer-facing, billable capacity.
  • Provide specialized expertise on Nice CXone products and the broader contact center ecosystem.
  • Configure Nice CXone products based on best practices and customer requirements.
  • Manage customer expectations, satisfaction, and engagement outcomes.
  • Coordinate inter-departmental activities within NiCE to support successful delivery.
  • Track time, status, and account adjustments accurately in NiCE systems.
  • Provide senior-level technical configuration and, when needed, programming support.
  • Lead end-to-end delivery of small to large-scale projects and system life cycles.
  • Develop costing proposals, perform risk analysis, and manage change control.
  • Provide business analysis, user needs analysis, and business systems design for major projects.
  • Supervise and mentor junior client staff, subcontractors, and junior NiCE staff assigned to projects.
  • Maintain professional communication and follow NiCE policies and the Code of Ethics.

Requirements

  • Experience in a customer-facing professional services or consulting role.
  • Strong knowledge of Nice CXone products and contact center technologies.
  • Experience with CRM, telecommunications infrastructure, analytics, social media, and related contact center ecosystem topics.
  • Ability to provide technical configuration and, in some cases, programming support.
  • Experience with process, data, and object modeling in application and database environments.
  • Experience with database design, development, enhancement, and technical architecture.
  • Experience leading or managing end-to-end project delivery across small to large-scale implementations.
  • Ability to perform business analysis, assess user needs, and support business systems design.
  • Ability to supervise and mentor junior staff and subcontracted personnel.
  • Must work as an individual contributor and report to the Manager, Professional Services.

Benefits

  • Remote work location indicated by #LI-Remote.
  • Opportunity to work at a global company with significant market presence.
  • Exposure to a wide range of public and private sector client environments.
  • Billable role with direct revenue impact and project ownership.
  • Potential for work on high-impact customer experience and contact center solutions.

Interested in this position?

Apply directly on the company website

Apply Now

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