Remote Workforce and Reporting Manager (Call Center)

1 month ago
Full-time
Senior
Business Intelligence
TechOp Solutions International

TechOp Solutions International

TechOp Solutions International offers specialized consulting services that combine operational and technical expertise to assist various organizations, including government and commercial entities, in preparing for and responding to security threats.

Internet Software & Services
51-250
Founded 2005

Description

  • Develop workforce forecasts and staffing plans to meet operational requirements.
  • Manage employee scheduling and workforce optimization activities.
  • Produce daily, weekly, monthly, quarterly, and annual operational reports.
  • Develop executive dashboards, performance metrics, and ad hoc reports.
  • Analyze workforce trends, operational data, and key performance indicators.
  • Collect, document, and evaluate business and technical requirements.
  • Configure and maintain workforce management and reporting systems.
  • Recommend process improvements based on data analysis and operational insights.
  • Perform additional duties as assigned.

Requirements

  • Bachelor's degree from an accredited institution.
  • Minimum 5 years of experience in workforce management, reporting, business intelligence, or contact center operations.
  • Experience with workforce management software, reporting tools, and Microsoft Excel.
  • Strong analytical, problem-solving, and communication skills.
  • Must meet security eligibility requirements.

Benefits

  • Equal Opportunity Employer practices with non-discrimination across protected characteristics.
  • Remote work supporting a virtual call center environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Supply Chain Manager, Customization

OLIPOP 51-250 Beverages

OLIPOP is hiring a Supply Chain Manager, Customization to support contract manufacturing, packaging, and product launch operations for its functional soda business.

CRM Salesforce
4 hours, 54 minutes ago

Head of Clinical Operations

Medsien 11-50 Internet Software & Services

Medsien is hiring a Head of Clinical Operations to lead and scale its remote care clinical operations and care partner organization in support of chronic care delivery.

5 hours, 9 minutes ago

ServiceNow Business Analyst

LightFeather 51-250 Internet Software & Services

LightFeather is hiring a Senior ServiceNow Business Analyst to support federal agency clients by leading requirements definition, process design, and delivery of compliant ServiceNow solutions.

Agile Azure JIRA Scrum
5 hours, 9 minutes ago

Senior IT Operations Administrator

phData 251-1K IT Services

phData is hiring a Senior IT Operations Administrator to support its global internal technology environment, ensuring reliable, secure operations for employees across cloud systems, devices, and collaboration platforms.

AWS Azure dbt EC2 macOS Network Security SIEM Snowflake Windows Server
5 hours, 39 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers