Remote Workforce and Reporting Manager (Call Center)

1 hour, 46 minutes ago
Full-time
Senior
Business Intelligence
TechOp Solutions International

TechOp Solutions International

TechOp Solutions International offers specialized consulting services that combine operational and technical expertise to assist various organizations, including government and commercial entities, in preparing for and responding to security threats.

Internet Software & Services
51-250
Founded 2005

Description

  • Develop workforce forecasts and staffing plans to meet operational requirements.
  • Manage employee scheduling and workforce optimization activities.
  • Produce daily, weekly, monthly, quarterly, and annual operational reports.
  • Develop executive dashboards, performance metrics, and ad hoc reports.
  • Analyze workforce trends, operational data, and key performance indicators.
  • Collect, document, and evaluate business and technical requirements.
  • Configure and maintain workforce management and reporting systems.
  • Recommend process improvements based on data analysis and operational insights.
  • Perform additional duties as assigned.

Requirements

  • Bachelor's degree from an accredited institution.
  • Minimum 5 years of experience in workforce management, reporting, business intelligence, or contact center operations.
  • Experience with workforce management software, reporting tools, and Microsoft Excel.
  • Strong analytical, problem-solving, and communication skills.
  • Must meet security eligibility requirements.

Benefits

  • Equal Opportunity Employer practices with non-discrimination across protected characteristics.
  • Remote work supporting a virtual call center environment.

Interested in this position?

Apply directly on the company website

Apply Now

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