Remote Senior Call Center Representative

3 months, 2 weeks ago
Full-time
Senior
Customer and Technical Support
TechOp Solutions International

TechOp Solutions International

TechOp Solutions International offers specialized consulting services that combine operational and technical expertise to assist various organizations, including government and commercial entities, in preparing for and responding to security threats.

Internet Software & Services
51-250
Founded 2005

Description

  • Answer and track incoming calls.
  • Prepare and submit accurate, detailed reports in government systems.
  • Train and onboard new customer service representatives.
  • Conduct database and open-source research.
  • Route and escalate calls appropriately.
  • Review, analyze, and document sensitive information accurately.
  • Maintain confidentiality and compliance in daily work.
  • Perform other duties as assigned.

Requirements

  • 5+ years of experience in a call center environment.
  • Associate degree.
  • Ability to multitask while communicating and entering data simultaneously.
  • Strong written and verbal communication skills.
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience handling sensitive information.
  • Must reside within Las Vegas, NV or nearby cities.
  • Detail-oriented, adaptable, and able to work in a fast-paced, high-volume environment.

Benefits

  • Remote position.
  • Equal Opportunity Employer with nondiscrimination protections across federally, state, and locally protected characteristics.

Interested in this position?

Apply directly on the company website

Apply Now

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