Remote Call Center Representative

3 months, 2 weeks ago
Full-time
Junior
Customer and Technical Support
TechOp Solutions International

TechOp Solutions International

TechOp Solutions International offers specialized consulting services that combine operational and technical expertise to assist various organizations, including government and commercial entities, in preparing for and responding to security threats.

Internet Software & Services
51-250
Founded 2005

Description

  • Answer and track incoming calls in a high-volume call center environment.
  • Prepare and submit accurate, detailed reports in government systems.
  • Record all case details accurately and in accordance with established procedures.
  • Conduct database and open-source research to support call handling and documentation.
  • Route and escalate calls appropriately based on urgency and requirements.
  • Handle sensitive information with accuracy, confidentiality, and compliance.
  • Perform other duties as assigned.

Requirements

  • 3+ years of experience in a call center environment.
  • High school diploma or equivalent required.
  • Associate's degree preferred.
  • Proven ability to multitask while communicating and entering data simultaneously.
  • Strong written and verbal communication skills.
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience handling sensitive information.
  • Must reside within Tampa, FL or nearby cities for this remote position.

Benefits

  • Remote position.
  • Equal Opportunity Employer with non-discrimination protections across protected characteristics.

Interested in this position?

Apply directly on the company website

Apply Now

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