Remote Call Center Representative

3 months, 2 weeks ago
Full-time
Junior
Customer and Technical Support
TechOp Solutions International

TechOp Solutions International

TechOp Solutions International offers specialized consulting services that combine operational and technical expertise to assist various organizations, including government and commercial entities, in preparing for and responding to security threats.

Internet Software & Services
51-250
Founded 2005

Description

  • Answer and track incoming calls.
  • Prepare and submit accurate, detailed reports in government systems.
  • Accurately record all call details in accordance with procedures.
  • Conduct database and open-source research.
  • Route and escalate calls appropriately.
  • Review, analyze, and document sensitive information while maintaining accuracy, confidentiality, and compliance.
  • Perform other duties as assigned.

Requirements

  • 3+ years of experience in a call center.
  • High school diploma or equivalent required; associate degree preferred.
  • Proven ability to multitask while communicating and inputting data simultaneously.
  • Strong written and verbal communication skills.
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience handling sensitive information.
  • Must reside in Miami, FL or nearby cities.
  • Ability to work in a fast-paced, high-volume environment.

Benefits

  • Remote position.
  • Equal Opportunity Employer status.
  • Non-discrimination policy covering protected characteristics under applicable laws.

Interested in this position?

Apply directly on the company website

Apply Now

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