Call Center Representative

3 months, 3 weeks ago
Full-time
Mid Level
Customer and Technical Support
TechOp Solutions International

TechOp Solutions International

TechOp Solutions International offers specialized consulting services that combine operational and technical expertise to assist various organizations, including government and commercial entities, in preparing for and responding to security threats.

Internet Software & Services
51-250
Founded 2005

Description

  • Answer and track incoming calls in a fast-paced, high-volume environment.
  • Prepare and submit accurate, detailed reports in government systems.
  • Record all call and case details according to established procedures.
  • Conduct database and open-source research as part of case handling.
  • Route and escalate calls appropriately based on issue type and urgency.
  • Handle sensitive information with accuracy, confidentiality, and compliance.
  • Perform additional duties as assigned to support operations.

Requirements

  • 3+ years of experience in a call center.
  • Associate degree or higher completed; additional work experience may substitute for the degree.
  • Proven ability to multitask while communicating and entering data simultaneously.
  • Strong written and verbal communication skills.
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience handling sensitive information.
  • Must reside within Norfolk, VA or nearby cities.
  • Ability to work in a remote position while supporting client operations.

Interested in this position?

Apply directly on the company website

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