Customer Success Manager - UKI

40 minutes ago
Full-time
Junior
Customer and Technical Support
HubSpot

HubSpot

HubSpot provides a comprehensive cloud-based CRM platform that integrates marketing, sales, service, and operations tools to help businesses attract, engage, and delight customers effectively.

Media
5K-10K
Founded 2006

Description

  • Manage a portfolio of 150–180 customer relationships across new and established accounts.
  • Understand customer goals and connect them with the resources needed to achieve them.
  • Conduct 4–5 customer deep-dive meetings daily to review progress and provide strategic and tactical recommendations.
  • Partner with onboarding, sales, and renewals teams to support adoption, retention, upsell, and cross-sell opportunities.
  • Answer reactive customer questions, including software usage and invoicing issues.
  • Identify, scope, and qualify opportunities for customers to use additional HubSpot products and services.
  • Assess technical roadblocks and recommend implementation approaches and core integrations.
  • Manage customer expectations, identify escalation needs, and maintain strong partner relationships.

Requirements

  • 2+ years of experience in a client-facing or account management role.
  • Fluency in written and spoken English.
  • Business acumen with consultative problem-solving and issue-resolution skills.
  • Strong knowledge of the media and digital landscape.
  • Knowledge of Loop Marketing, AEO, and LLMs, or the ability to learn these independently and quickly.
  • Strong negotiation skills and comfort handling financial conversations and cancellations.
  • Ability to build and maintain relationships, manage expectations, and identify issues requiring escalation.
  • Highly organized, motivated, adaptable, and able to work effectively under pressure.
  • Demonstrated ability to learn quickly and achieve results while balancing demanding expectations.

Benefits

  • London office, remote, or flexible work options within the UK.
  • Flexible work environment emphasizing ownership, trust, and meaningful results.
  • Opportunities to build connections through team, peer, and company events.
  • Accommodation and alternative arrangements available for candidates with disabilities or travel limitations.

Interested in this position?

Apply directly on the company website

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