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Community Strategy Enablement Manager

3 weeks, 1 day ago
Remote
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
Unite Us

Unite Us

Unite Us offers a whole person care platform that connects healthcare providers, government agencies, and community organizations to create coordinated care networks, enabling them to address the comprehensive needs of individuals by integrating social...

Diversified Consumer Services
251-1K
Founded 2013
$195M raised
View All Jobs 7

Description

  • Advise Customer Success Managers on escalation reviews and network engagement plans for new and priority customers.
  • Collaborate with Sales and Implementation to incorporate community processes into customer onboarding.
  • Drive retention across assigned customer accounts and strengthen relationships with community-based organizations.
  • Coordinate with Marketing and Revenue Operations to align community-focused strategies and objectives.
  • Maintain SOPs, playbooks, and triage processes for community escalations.
  • Facilitate weekly escalation reviews and track follow-up actions across teams.
  • Track and report escalation campaign metrics in Salesforce.
  • Monitor adoption, network health, and partner engagement data for key customers and geographies.
  • Manage post-escalation customer surveys to measure satisfaction and resolution effectiveness.
  • Develop models and initiatives that improve user adoption, and support community-facing materials and events.

Requirements

  • 3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing field.
  • Experience working with government agencies, community-based organizations, nonprofits, healthcare organizations, or organizations serving vulnerable populations.
  • Demonstrated ability to build relationships across customers, community partners, government agencies, and internal teams.
  • Experience managing complex projects or programs across multiple organizations, priorities, and changing timelines.
  • Strong analytical and operational skills, including using data to measure outcomes and improve processes.
  • Experience documenting processes, developing playbooks or SOPs, and driving operational consistency.
  • Experience with CRM or case management platforms; Salesforce experience preferred.
  • Ability to work effectively in a fast-paced, evolving environment.
  • Must reside in Missouri and be able to travel 30–50%.
  • Successful completion of criminal, employment, and education background checks required.

Benefits

  • Target salary range of $75,000–$80,000.
  • Remote, U.S.-based work with company-provided home office equipment.
  • Medical, dental, and vision insurance, including unlimited virtual mental health and acute medical visits.
  • Flexible time off, volunteer and mental health days, and 14 paid company holidays.
  • Paid parental leave, including adoptive parents.
  • 401(k) with employer match, immediate vesting, and financial wellness resources.
  • Wellness programs, Employee Assistance Program, ERGs, HSAs, FSAs, commuter benefits, and insurance coverage options.

Interested in this position?

Apply directly on the company website

Apply Now

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