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Application Support Analyst (SQL server, Jira, Windows OS)

1 month ago
Philippines
Full-time
Junior
Database Administrator
Database Administration
JIRA SQL Server
Apply Now
teamified.com

teamified.com

teamified.com specializes in enhancing the rental experience for property owners by showcasing their businesses and maximizing brand loyalty, ultimately helping them increase rental revenue while reducing stress.

Hotels, Restaurants & Leisure
Founded 2020
View All Jobs 7

Description

  • Provide user and implementation support to customers, partners, and staff to improve product operations.
  • Triage support requests, assess urgency and severity, and escalate priorities appropriately.
  • Investigate reported issues, communicate with customers to identify root causes, and coordinate resolutions.
  • Work with developers to clarify support requests, provide documented UATs, and support software corrections.
  • Create, maintain, and update user documentation, knowledge base articles, and help materials.
  • Deliver individual and group training sessions, including recording user training videos.
  • Install or upgrade systems and apply fixes as required.
  • Assist with version release testing, documentation, and video help content for new features.
  • Track, document, and time-log support work and report weekly support statistics and trends.
  • Recommend process or technology improvements that support business operations.

Requirements

  • Experience supporting software customers or implementation users in a technical support environment.
  • Strong understanding of client business types, solution functionality, and related applications.
  • Ability to analyze software structure, system issues, and reported bugs thoroughly.
  • Clear verbal and written communication skills for working with clients, developers, and non-technical staff.
  • High attention to detail and ability to extract key issue information from customers.
  • Ability to multitask, stay organized, and manage several projects or cases at once.
  • Knowledge of computer languages, data structures, logic, databases, and program design methods.
  • Experience with database design and coding.
  • Proficiency with SQL Server, Jira, Windows OS, and MS Office.
  • Ability to learn new programming languages and maintain current technical knowledge through ongoing study.

Benefits

  • Flexible work hours and location, with a focus on managing energy rather than time.
  • Access to online learning platforms and a budget for professional development.
  • Collaborative, no-silos environment that supports learning and growth across teams.
  • Dynamic social culture with team lunches, social events, and opportunities for creative input.
  • Health insurance.
  • Leave benefits.
  • 13th month pay.

Interested in this position?

Apply directly on the company website

Apply Now

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