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(Fluent English) T3 Support Engineer (EU, Remote)

15 hours, 10 minutes ago
France, Europe, Austria, Greece
Contract
Senior
Technical Support Engineer
DevOps and Infrastructure
AWS ClickHouse Grafana GraphQL JavaScript Microservices PHP React Native REST API SQL TypeScript
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 38

Description

  • Investigate and troubleshoot escalated issues involving backends, databases, and cross-system integrations.
  • Reproduce bugs across web admin consoles, mobile applications, and backend APIs.
  • Analyze logs, error traces, and metrics to identify root causes.
  • Query production databases in read-only mode to validate data-related issues.
  • Implement low-risk fixes such as configuration changes, data corrections, and targeted code patches.
  • Escalate complex issues to Engineering with clear technical documentation and findings.
  • Track incidents and outages through resolution using monitoring and error-tracking tools.
  • Maintain and expand internal runbooks and knowledge bases.
  • Maintain in-depth knowledge of client solutions and meet performance KPIs.

Requirements

  • C1-level English proficiency in spoken and written communication.
  • Experience in Technical Support, SRE, or Engineering, including troubleshooting and code reading.
  • Strong SQL skills and experience with production-scale relational databases.
  • Working knowledge of PHP and/or JavaScript/TypeScript.
  • Familiarity with AWS or another cloud provider, including logs, services, and secrets.
  • Experience with Sentry or similar error-tracking tools and Grafana or similar monitoring tools.
  • Strong technical writing, analytical thinking, and research skills.
  • Ability to identify when escalation to Engineering is required.
  • Personal computer with at least 8 GB RAM and stable internet of at least 45 Mbps download and 20 Mbps upload.
  • Mobile app support experience, GraphQL and REST API debugging, analytical databases, or monolith-plus-services architecture experience preferred.

Benefits

  • Fully remote work from the EU.
  • Fixed Monday–Friday schedule: 10:30 PM–7:00 AM GMT+10.
  • Compensation in USD.
  • Inclusive international work environment.
  • Referral rewards.
  • Internal health policy and balance between workload and personal time.
  • Professional development opportunities and supportive leadership.
  • Trust-based culture with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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