CRM and Data Officer

15 hours, 10 minutes ago
Full-time
Junior
Business Intelligence
Cool Earth

Cool Earth

Cool Earth is a charity that works alongside indigenous villages to protect rainforests and fight the climate crisis. By empowering indigenous people and providing resources, they aim to halt deforestation and preserve the world's most endangered rainf...

Diversified Consumer Services
11-50
Founded 2007

Description

  • Act as the primary Salesforce contact and provide day-to-day support to colleagues.
  • Maintain Salesforce configuration, supporter records, campaigns, segmentation, access permissions, and fundraising processes.
  • Cleanse, deduplicate, and monitor supporter data to maintain accuracy and reliability.
  • Create and maintain reports and dashboards for varied teams and audiences.
  • Analyse CRM, campaign, website, and analytics data to inform fundraising and marketing decisions.
  • Support Salesforce integrations, troubleshoot data-flow issues, and work with internal and external stakeholders.
  • Handle data protection enquiries, complaints, contact preferences, GDPR processes, and Gift Aid support.
  • Train colleagues, create guidance and documentation, and improve confidence in using Salesforce.
  • Identify and implement practical improvements to CRM, reporting, data management, and wider processes.

Requirements

  • 1–3+ years of hands-on CRM administration experience, preferably with Salesforce.
  • Experience with Salesforce nonprofit data models, such as NPSP or Nonprofit Cloud, is preferred.
  • Experience maintaining CRM records, improving data quality, and resolving routine CRM issues.
  • Experience creating Salesforce or CRM reports and dashboards, with advanced Excel skills.
  • Experience analysing and presenting data to identify giving trends and support decisions.
  • Familiarity with analytics and tracking tools such as Google Analytics, Google Tag Manager, website reporting, CRM reports, and OneTrust.
  • Understanding of data quality, information management, GDPR, data privacy, Gift Aid, and donor contact preferences.
  • Experience improving systems or processes and supporting colleagues to use systems effectively.
  • Strong problem-solving, organisation, attention to detail, stakeholder management, communication, and teamwork skills.
  • Legal right to live and work in the UK; visa sponsorship is not available. Satisfactory references and screening checks are required.

Benefits

  • £28,000–£36,000 salary.
  • Remote working with flexible hours and occasional travel to London and Cornwall.
  • 24/7 employee assistance helpline, counselling, and mental-health programmes for employees and families.
  • Learning and development budget plus organisation-wide workshops and training.
  • Generous enhanced holiday, sickness, medical, and family leave policies.
  • Paid time off for volunteering and tax-free charitable payroll giving.

Interested in this position?

Apply directly on the company website

Apply Now

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