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Application Support Analyst

1 month ago
India
Full-time
Junior
Technical Support Engineer
Software Development
SQL Server
Apply Now
teamified.com

teamified.com

teamified.com specializes in enhancing the rental experience for property owners by showcasing their businesses and maximizing brand loyalty, ultimately helping them increase rental revenue while reducing stress.

Hotels, Restaurants & Leisure
Founded 2020
View All Jobs 29

Description

  • Provide user, implementation, and partner support to help customers operate the client’s products effectively.
  • Assess support priority, bug severity, and client sensitivity, then escalate urgent issues appropriately.
  • Investigate reported issues, communicate with customers to clarify problems, and identify suitable workarounds.
  • Provide training to customers, partners, or staff through group sessions, individual sessions, and recorded user training videos.
  • Document user help content, knowledge base articles, and user documentation.
  • Log, track, and manage incoming support requests, including documenting and time logging all work.
  • Communicate clearly with developers and non-technical stakeholders to support issue resolution and software corrections.
  • Assist with system installs, upgrades, fixes, version release testing, and release documentation.
  • Create video help documentation for new features with each version release.
  • Report weekly support statistics and trends.

Requirements

  • High attention to detail and the ability to extract key information from customers about reported issues.
  • Strong verbal and written communication skills with the ability to interact professionally with diverse clients and staff.
  • Experience with system analysis, user training, and user documentation development.
  • Detailed understanding of the client's solution, including code structure, operations, and settings.
  • Ability to multi-task, stay organized, and work effectively in a dynamic environment.
  • A positive can-do attitude and the ability to think outside the box.
  • Ability to take ownership of tasks and deliver solutions with minimal management.
  • Knowledge of computer languages, data structures, logic and flow-charting, computer program design methods and techniques, databases, and program documentation.
  • Experience with database design and coding.
  • Ability to learn new programming languages.
  • Friendly customer communication style.
  • Proficiency with SQL Server, Windows OS, and MS Office.
  • Experience working with programming-related tasks is preferred.

Benefits

  • Flexible work hours and location, with an emphasis on managing energy rather than time.
  • Access to online learning platforms and a budget for professional development.
  • Collaborative, no-silos environment that supports learning and growth across teams.
  • Dynamic social culture with team lunches, social events, and opportunities for creative input.
  • Health insurance.
  • Leave benefits.
  • Provident Fund.
  • Gratuity.

Interested in this position?

Apply directly on the company website

Apply Now

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