Enterprise Account Manager

5 months, 1 week ago
Full-time
Senior
Customer and Technical Support
TCP Software

TCP Software

TCP Software provides workforce management solutions for over 35 years, offering automated timekeeping, leave management, and employee scheduling services to improve operational efficiency.

Professional Services
251-1K
Founded 1988

Description

  • Expand and grow revenue within existing enterprise accounts through upsell and cross-sell opportunities.
  • Drive customer adoption and monitor churn risk to improve retention and account health.
  • Prioritize accounts based on value, health, growth potential, strategic importance, and renewal timing.
  • Align customer business goals with TCP capabilities and apply industry best practices to support strategic growth.
  • Serve as a trusted advisor to enterprise clients and manage relationships across stakeholders from C-level down.
  • Partner with customer success and renewals teams to reduce churn, maximize product adoption, and improve NPS.
  • Provide customer feedback and market insights to inform product roadmap, marketing collateral, upsell, and renewal strategies.
  • Identify new opportunities and coordinate with internal business units to close deals and remove barriers to adoption.
  • Effectively network within accounts and manage customer expectations to support successful execution.
  • Travel as needed, up to 25%.

Requirements

  • Bachelor’s degree in a related field required.
  • 5+ years of quota-carrying sales experience in a B2B SaaS environment.
  • Proven experience working with global teams.
  • Strong working knowledge of Salesforce.com, Tableau, Jira, Confluence, and O365.
  • Executive-level communication and interpersonal skills.
  • Ability to navigate and mediate conflict while fostering honest dialogue.
  • Ability to prioritize and perform effectively under pressure.
  • Strong knowledge of business processes, mobile business applications, and automation.
  • Experience leading and facilitating virtual meetings and workshops.
  • Analytical mindset with the ability to use metrics and analytical tools to evaluate and optimize sales pipeline and business development efforts.
  • Enthusiasm and creativity as a leader.
  • Ability to travel up to 25%.
  • Ability to sit for prolonged periods and work on a computer.
  • Ability to lift up to 15 pounds at times.
  • Visa sponsorship is not available for this role.

Benefits

  • Competitive salary based on experience.
  • 20 days of PTO plus 13 companywide holidays.
  • 8 hours of volunteer time to support community impact.
  • Comprehensive health, dental, vision, and 401(k) benefits.
  • Employee choice benefit.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Work From Home - Client Services Representative

Global Elite Empire Consultants is recruiting for a remote financial services role focused on conducting virtual consultations and helping families identify solutions to support their financial well-being.

22 hours, 33 minutes ago

Senior Account Manager, Retail Media

instacart.careers 1K-5K Internet Software & Services

Instacart is hiring a Senior Account Manager to manage enterprise retail media partners for Carrot Ads, driving onboarding, adoption, revenue growth, and long-term partner success.

22 hours, 48 minutes ago

Senior Account Manager, Retail Media

instacart.careers 1K-5K Internet Software & Services

Instacart is hiring a Senior Account Manager to manage enterprise retail partners for its Carrot Ads retail media platform, driving onboarding, adoption, revenue growth, and long-term partner success.

22 hours, 48 minutes ago

Client Success Executive

Quantum Health 1K-5K Professional Services

CirrusMD is seeking a Client Success Executive to manage strategic healthcare accounts, drive platform adoption and measurable client outcomes, and lead retention and revenue growth across an assigned book of business.

CRM
23 hours, 3 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers