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Senior Solutions Engineer - Healthcare & Life Sciences (East)

2 months, 1 week ago
United States
Full-time
Lead
Solutions Engineer
Customer and Technical Support
HIPAA
Apply Now
Talkdesk

Talkdesk

Talkdesk is a next-generation cloud contact center software that enables businesses to deliver personalized customer service efficiently and effectively.

IT Services
1K-5K
Founded 2011
$498M raised
View All Jobs 3

Description

  • Conduct research on prospects’ business environment, market, customers, competitors, and key challenges before meetings.
  • Lead discovery conversations to uncover customer needs, pain points, objectives, and pricing or value metrics.
  • Recommend and specify the appropriate Talkdesk solution based on customer requirements and use cases.
  • Design and deliver in-person and virtual presentations and demonstrations tailored to customer needs.
  • Create simple value statements that show the financial impact of Talkdesk solutions.
  • Assist with scoping statements of work for customer implementations.
  • Scope, execute, and manage customer pilots and proofs of concept.
  • Respond to functional and technical RFI/RFP requirements and map them to the software solution.
  • Collaborate with product management and engineering to incorporate customer feedback into product roadmaps.
  • Support marketing and demand generation events as needed.

Requirements

  • B.S. in Computer Science, Software Engineering, MIS, or equivalent work experience.
  • 8+ years of experience as a Solutions Engineer in software, VoIP/telecommunications, contact centers, or premise/cloud selling to commercial or enterprise customers.
  • Strong working knowledge of healthcare industry standards, regulations, and data handling practices, including HIPAA, HITECH, and HITRUST.
  • Experience in SaaS, including 2+ years supporting healthcare-specific customers.
  • Experience in healthcare contact centers, such as patient scheduling, billing, nurse triage, or CRM integrations like Epic, Cerner, or Salesforce Health Cloud.
  • Ability to deliver compelling presentations and demonstrations and command attention in a room.
  • Ability to communicate complex technical concepts to both technical and non-technical audiences.
  • Excellent presentation and communication skills, including the ability to lead technical discussions with customers.
  • Proven ability to align technology solutions to clinical, operational, and financial healthcare KPIs.
  • Strong collaboration skills with healthcare compliance, security, and IT stakeholders.
  • Knowledge of CRM software, ITSM, data warehousing, business intelligence, UCaaS, CCaaS, or web/scripting technologies is a plus.
  • Willingness to travel 20–50% for customer and internal meetings.

Benefits

  • OTE pay range of $157,000 to $235,000.
  • Eligibility for long-term incentives in the form of equity and short-term incentives such as bonus or commission, depending on level and role.
  • Medical, dental, vision, life, and disability insurance, plus an Employee Assistance Program.
  • 401(k) retirement plan.
  • Uncapped paid time off for exempt employees and accrual-based PTO for non-exempt employees, subject to approval.
  • 14 paid holidays each year.
  • Paid sick leave for non-exempt employees, subject to approval.

Interested in this position?

Apply directly on the company website

Apply Now

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