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Manager, Solutions Engineering Commercial

1 month ago
United States
Full-time
Lead
Sales Engineer
Sales and Business Development
Apply Now
Talkdesk

Talkdesk

Talkdesk is a next-generation cloud contact center software that enables businesses to deliver personalized customer service efficiently and effectively.

IT Services
1K-5K
Founded 2011
$498M raised
View All Jobs 3

Description

  • Lead, hire, onboard, coach, and retain a high-performing Solutions Engineering team.
  • Develop and execute go-to-market strategies that increase commercial market penetration, acquire new logos, and expand existing accounts.
  • Partner with Commercial Sales leadership to identify and pursue opportunities aligned with Talkdesk’s solution differentiators.
  • Guide opportunity qualification and pursuit from a growth-oriented presales perspective.
  • Coach Solutions Engineers on value-based customer conversations, solution demonstrations, and solution architecture design.
  • Lead process and operational improvements across the Solutions Engineering organization.
  • Build trusted relationships with executives, Sales, Product, Engineering, Support, Professional Services, partners, and other stakeholders.
  • Partner with internal teams to support timely delivery of feature requests, bug fixes, and customer support needs.
  • Promote collaboration, trust, motivation, and a growth mindset in a fast-paced environment.

Requirements

  • 3–5 years of experience leading Sales Engineering teams and participating in Sales leadership.
  • Strong knowledge of commercial accounts.
  • Background in presales, customer-facing technical consulting, or customer-facing solutions architecture.
  • Executive presence and a coaching-oriented leadership style.
  • Ability to combine business storytelling and executive communication with technical expertise.
  • Experience developing solution demonstrations and architectures for customer environments.
  • Knowledge of AI systems and willingness to obtain AI certification.
  • Ability to influence cross-functional stakeholders and drive global sales strategy.

Benefits

  • OTE pay range of $203,000–$305,000.
  • Eligibility for long-term equity incentives and short-term bonus or commission opportunities.
  • Medical, dental, vision, life, and disability insurance, plus an Employee Assistance Program.
  • 401(k) retirement plan.
  • Uncapped paid time off for exempt employees, subject to manager approval and business needs.
  • 14 paid holidays annually.
  • Inclusive and diverse workplace culture.

Interested in this position?

Apply directly on the company website

Apply Now

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