English Agent

1 hour, 47 minutes ago
Full-time
Mid Level
Quality Assurance and Testing
Talent 360

Talent 360

Talent 360: A leading HR consultancy in the Middle East, offering specialized HR services, training, and tailored solutions to optimize HR management for businesses.

Professional Services
51-250
Founded 2017

Description

  • Own the end-to-end lifecycle of conversational agents from requirements gathering through production deployment.
  • Monitor agent performance and analyze user interactions to identify gaps and drive continuous optimization.
  • Collaborate with cross-functional teams, including AI, graph creators, QA, and clients, to maintain smooth workflows and resolve issues promptly.
  • Lead testing and quality assurance of conversational flows to validate accuracy and deployment readiness.
  • Support client onboarding and implementation efforts.
  • Document processes, updates, and operational guidelines.
  • Ensure tasks are delivered on time and to quality standards.
  • Maintain strict data confidentiality and compliance.

Requirements

  • Fluency in English, both spoken and written.
  • Strong communication skills.
  • Ability to work independently in a remote environment.
  • High level of commitment, attention to detail, and reliability.
  • Willingness to work Monday to Friday from 10:30 AM to 6:30 PM, with Saturday and Sunday off.
  • Experience working in collaborative, cross-functional environments is preferred.

Benefits

  • 100% remote work.
  • Paid time off.
  • Competitive salary based on experience.
  • Opportunities for professional development.
  • Exposure to a growing team and collaborative work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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