English Agent

4 weeks ago
Full-time
Mid Level
Quality Assurance and Testing
Talent 360

Talent 360

Talent 360: A leading HR consultancy in the Middle East, offering specialized HR services, training, and tailored solutions to optimize HR management for businesses.

Professional Services
51-250
Founded 2017

Description

  • Own the end-to-end lifecycle of conversational agents from requirements gathering through production deployment.
  • Monitor agent performance and analyze user interactions to identify gaps and drive continuous optimization.
  • Collaborate with cross-functional teams, including AI, graph creators, QA, and clients, to maintain smooth workflows and resolve issues promptly.
  • Lead testing and quality assurance of conversational flows to validate accuracy and deployment readiness.
  • Support client onboarding and implementation efforts.
  • Document processes, updates, and operational guidelines.
  • Ensure tasks are delivered on time and to quality standards.
  • Maintain strict data confidentiality and compliance.

Requirements

  • Fluency in English, both spoken and written.
  • Strong communication skills.
  • Ability to work independently in a remote environment.
  • High level of commitment, attention to detail, and reliability.
  • Willingness to work Monday to Friday from 10:30 AM to 6:30 PM, with Saturday and Sunday off.
  • Experience working in collaborative, cross-functional environments is preferred.

Benefits

  • 100% remote work.
  • Paid time off.
  • Competitive salary based on experience.
  • Opportunities for professional development.
  • Exposure to a growing team and collaborative work environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Spanish Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a Spanish Speaking Customer Solutions Agent in Sofia, Bulgaria to support Spanish-speaking customers and resolve service issues in an international customer service environment.

CRM
38 minutes ago

Member Enrollment Coordinator

PrudentRx 51-250 Biotechnology

PrudentRx is hiring a remote Member Enrollment Coordinator to support patients by handling copay assistance program enrollments and related member inquiries through inbound and outbound call center work.

CRM HIPAA Salesforce
38 minutes ago

Customer Support Specialist

Rxvantage 51-250 Internet Software & Services

RxVantage is hiring a Customer Support Specialist to provide customer-facing support for its healthcare software platform that connects medical practices with life science resources.

Salesforce
55 minutes ago

Online | Customer Care Coordinator | Entry level

Aisle and Abroad Travel & Tourism

Deidre is hiring a fully remote Customer Care Coordinator in Atlanta to manage client communications, support coordination tasks, and ensure a smooth customer experience.

1 hour, 5 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers