Program Manager, EPD Operations

3 hours, 35 minutes ago
Full-time
Mid Level
Project and Program Management
Tailscale

Tailscale

Tailscale is a zero config VPN service that simplifies network security and connectivity for teams of any scale, offering easy deployment, minimal latency, and compatibility with existing services.

Diversified Telecommunication Services
51-250
Founded 2019
$115M raised

Description

  • Own and continuously improve processes for bug tracking, incidents, reliability, and escalations.
  • Analyze operational health data, identify trends, and translate findings into actionable improvements.
  • Build dashboards and reports using tools such as Jira and Snowflake.
  • Design and implement process changes based on operational insights and identified gaps.
  • Support planning cycles, project tracking, and recurring status, roadmap, and priority reviews.
  • Coordinate information and stakeholders across Engineering, Product, and Design.
  • Identify overlaps, conflicts, and simplification opportunities across systems, processes, and teams.
  • Lead project retrospectives and apply lessons learned to future work.
  • Drive ongoing improvements to business operating procedures and efficiency.
  • Provide hands-on support for emerging EPD initiatives and undefined programs.

Requirements

  • Experience as a Program Manager or Technical Program Manager coordinating stakeholders and cross-functional teams, especially Engineering and Product.
  • Experience working as a Program or Technical Program Manager in a remote startup environment.
  • Deep understanding of engineering team operations, workflows, tooling, and common technical and process friction points.
  • Experience owning operational health processes such as bug tracking, incidents, reliability, or escalations.
  • Strong data skills, including dashboard and report creation with tools such as Jira and Snowflake.
  • Ability to interpret data, identify trends, communicate clear insights, and implement resulting process changes.
  • Experience supporting planning cycles, project tracking, and leadership reviews.
  • Comfort operating independently in ambiguous environments with undefined deliverables.
  • Hands-on, execution-focused approach and experience working with Engineering, Product, and Design leadership.
  • Familiarity with Agile methodologies, Jira, Notion, GitHub, technical solutions, engineering practices, and security and engineering lifecycles.

Benefits

  • US base salary range of $114,000–$143,000, plus equity and comprehensive benefits.
  • Health, vision, and dental coverage with no waiting period.
  • Remote-first work environment with flexible scheduling, coworking support, and virtual and in-person events.
  • Dollar-for-dollar retirement contribution matching up to 0.75% of eligible compensation.
  • $1,500 annual professional development budget plus mentorship, coaching, and promotion opportunities.
  • Flexible paid time off and paid parental leave of up to 20 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Company-provided laptop, monthly home internet reimbursement, and $500 home-office setup allowance.
  • Annual retreat, team off-sites, and support for intentional in-person collaboration.

Interested in this position?

Apply directly on the company website

Apply Now

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